You got one star because I can’t give zero stars. Usually I love the chipotle flavor buffalo fries. Today I got an order with extra chicken on the side. Dude asked when I phones it in what flavor, chipotle is what I asked for. He verified both Buffalo fries and extra chicken was chipotle flavor. Then I got my food and somehow I ended up with chipotle fries and buffalo mild chicken no chipotle. I called the restaurant and told the guy and he said several times well I put chipotle on the order so it’s chipotle. And I told him several times it’s not chipotle, I’ve been eating there for years and I always order the EXACT same thing. Chipotle flavor buffalo fries. Then he changes and says oh that’s how they come. Now if that’s how they come then why did he ask me what flavor? I told him I could take a picture since I live downtown and then next time I’m there I could show you, just give me a credit for the side of chicken next time I order fries. Dude basically told me he wouldn’t be able to tell by a picture and no, sorry and hung up. Now, you tell me, do these look the same?? The small box, it looks very different from the fries and both supposed to be chipotle flavor. 🤷🏻♀️🤷🏻♀️🤷🏻♀️🤷🏻♀️🤷🏻♀️ Make sure up open and check your food at the counter before you leave because they don’t fix their mistakes....
Read moreGreat food, great atmosphere! But the service stinks! I tried calling for an hour and the phone was busy. Finally got through and called in my order so it would be ready when we got there. They said it would be ready in 25 minutes. Got there in 35..Still had to wait another 20 minutes.
While we were waiting, one of the cooks in the back was looking at us, then he picked up a metal bowl and slammed it down against the counter as hard as he could, making a loud bang that reverberated throughout the entire place. Then he looked back, staring at us with a stupid smirk on his face. Don't know what that was all about, but PTSD set in, I saw fire and about jumped over the counter in a rage. Not a smart move!
We had a large order, so I asked the clerk if everything was in the bags and she checked the receipt against the bags and said yes. We drove home, looked in the bags and realized that we were missing three large items from our order. Back to the store, waited in line again behind a group of ten people, finally got to the counter only to find out that they gave the rest of our order away and now had to make it again. Waited another 15 minutes and the clerk finally gave me the rest of my order. Nothing extra for our wait. Not even an apology!...
Read moreAVOID AVOID AVOID Not only did i pay $17/almost 18 for Food and extra sauce. but my fries tasted cold and the chicken taste oily. I called in the morning to speak to a manager to posibly have my food remade given the experience that maybe it taste the way it did because it was late night. the person who answered the phone said the reasson my food was probably cold because i made and online order and came in 30 minutes later incorrect i made a walk in order and came back 10 minutes later he hands the phone to the so called manager and this chick starts going on about how i should’ve called last night (mind you my order was made at 11pm ) and i need to bring the food in because she’s not giving out any refunds or remaking any food untill she sees the food 🤌🏽i can’t explain how disappointed i am in her customer service skills instead of loosing $17 more dollars to remake the plate 🤨she rather loose a customer and hopefully many more after...
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