AcroSports — Local services in San Francisco

This is a fantastic place to have a birthday party for a 4 or 5 year old. I've been to one such birthday party here and hosted another, and in each case the experience was amazing. A party will typically have two parts. First there will be 75 minutes or so during which the kids are allowed to use some of the equipment in the gymnasium. Then you all head upstairs to a back room for cake and snacks. They handle both parts well.

The party I threw had about 25 children at it, ages 3 to 6. It seemed to me that all of them had a good time. Children of every aged like the little "loop" that is set up where (1) you run the width of the gym on a trampoline (2) crash into a big blue crash pad at the end of the tramp run, (3) climb off the crash pad and up onto a different crash pad, (4) swing on a trapeze from that second crash pad onto a mat, (5) get up and run across a low to the ground padded balance beam, (6) repeat the whole thing over and over and over. This doesn't seem ever to get old for these little guys.

The rope swing was also a lot of fun for nearly everyone, though it's not for 3 year olds.

The zip line from the top of the bleachers down to the floor was a huge highlight for my 4 year old. He went on it half a dozen times. Frankly I wish I could have gone on it. You climb all the way up to the top of the bleachers in this old high school gym, get into a safety harness, and then zip down to the floor.

The other big highlight was a two seat bungee swing. Two children climb in and sit face to face. then one of the coaches raises the swing up in the air and bounces it all over the place. Huge fun. The only problem with this one is that the line can get a little long.

The back room where you have cake and such is a little on the cramped side, but big enough to get the job done. Open the windows if it gets a little warm in this greenhouse like environment.

The staff are very friendly and clean up in the back room after you leave. They are safety conscious, but not overly...

I understand everyone has a different experience so ours may not be yours. Sadly, we did not have a good experience. Communication is really a problem here, and I question whether staff and management communicate. Basically, due to a lot of poor communication all around, my daughter is in a class that is way too advanced for her, even if she started from the beginning. The instructor basically said that this was too advanced of a class for her, and that he didn’t have the time to focus on bringing her up to speed while continuing to teach the class he has! And you know what, I am NOT mad at him. I totally get it! I signed up with the understanding that the instructor could work with such a beginner. I paid for the rest of the class (there are 2 more classes) in advance, so she will keep on going. There’s no refund policy and we won’t be coming in the fall. I don’t want to lose out on the money I paid for, for this class. The other thing is class choices and schedule availability are limited. That part can’t be helped. You can’t force people to work. Finally, I generally didn’t get a warm, welcoming feeling. It’s quite disorganized, chaotic, and...

We celebrated our son's birthday in Acro Sports and chose the Ultra Package. First of all I appreciate the 1 coach and the 1 office staff. They made my son's birthday fun to their best ability. The place was fun and my son along with his 24 guests had an amazing time. For that, I would actually give the place 5 stars.

Unfortunately, my rating is 3 due to undelivered service in the Ultra Package. This is perhaps management issues/staffing issues which I understand is happening in many businesses. Although the Ultra package should have included 2 coaches, clean the party room and assist with the set up, we had to do that all of that on our own. My husband and I assisted the coach and the office staff. I had some guests take over so I can clean the party room and set it up. In the end, the organization charged for the undelivered package deal.

Again, I am thankful of the coach and office staff for...