Chase Bank — Local services in San Francisco

I went to this branch as a non chase customer to cash my check. Teller never counted the cash being returned to me as I was on the phone. And it never occurred to me to check till the following morning. I came up short and spoke with the manager. The manager backs up there employees to the fullest as she closed my case and explained chase had reviewed the case and checked all the 7 cameras and stated she had my contact info etc. but never was I once contacted by the manager until I had to go back again and she said she was going to re open it supposedly. Tellers are thief’s n this branch came up missing $200 and change but screw this bank first and last...

Terrible service, terrible bank. As a foreigner arriving in the US, I had an awful experience with Chase closing my account. What did I do wrong? I guess I will never know, never received “the letter”. Let me guess… because I had transferred money from a foreign account? My own money? Really? No one explains anything to you. No one knows anything. It’s all “a back office decision”. Back office you can never reach or giving contradictory information after you have called like 10 times x 45 min each because there is no direct number. No hope to explain the situation. Risk of being on Chex...

This is a great bank... the staff is very helpful, and eager to assist. As far as a national bank... you have to pick your poisons... Chase as a company I do not like any more then BoA, Wells, or the rest of the ilk.... but the people that work at this branch, are very nice and considerate. It makes going to the bank once a week less of an ordeal. Id give it a 5 star based on customer service alone... but i can't sleep well knowing that i gave any bank a...