Ken Jewelry — Local services in San Francisco

Wish I could give this place zero stars. Worst customer experience of my life. I brought in a delicate chain to get repaired. He charged me 30$ and told me to come back the next day. I returned and picked up my chain. Looked to be fixed properly and went about my day. I went to put the charm on a few days later and put the chain on with the charm that came with it but couldn’t get it on because it was a different clasp. Also the chain was much longer than the one I brought in. I figured maybe he made a mistake so I came back to the store to inquire about it. This man was completely irate, yelling at me and telling me there’s no mistake and that he didn’t change the chain or clasp. He was unable to explain why the clasp was different and why the chain was a different length. I tried to support a local business and this is the thanks I get. The chain is useless since I can’t wear it with my charm. It’s really sad and disappointing and I’m sorry I ever walked in there. Be careful going to this store, this man is obviously not...

I came in to change the battery on my watch. I was a little weirded out by the fact that the person working here didn't leave his desk to greet me, but he actually ended up being a really nice man, and pretty experienced. The shop is nothing fancy, has a ton of options for keys and watches and watch band replacements. Also has some jewelry, but it all looks similar to cheap stuff you'd find in Chinatown minus the inflated price tag. It cost $15 to replace the battery on my watch. That's the price he has posted for most high-end watch battery replacements. Did a great job!

To open or close a watch: $5 and up Watch battery replacements (for most watches): $15 and...

Wow! So Impressed that I had to immediately writer a review the second I got to my computer. Ken's watch replacement prices are unbeatable, very quick (did 4 watches in under 30 min) and he even fixed my watch bracelet link w/o charging for it! I had been going to Macy's but it was never as quick (come back the next day or 2) and way more expensive. Will bring all my watches back to Ken, who noted he's been there for 50 years so you can trust...