RH San Francisco | The Gallery at the Historic Bethlehem Steel Building — Local services in San Francisco

I bought a Belgian Track Arm Slipcovered sofa on March 29, 2017. It was delivered to my apt in early April. The delivery people were awesome. They very carefully moved sofa and unwrapped the packaging and took with them. I liked the linen, but paid the extra money for the Perennials fabric because it is easier to spot clean if stained. After all this is their outdoor fabric of choice. They told me it can have a brushed appearance with wear. Within 2 weeks of delivery it wasn't a brushed appearance, but pilling on every surface that is touched when sitting on a sofa. The bottom cushion was the worst! I took pictures and went to the store in Los Gatos. They told me someone would call me, because the person in charge of returns wasn't in that day. So I got a call the next day and was told this is normal wear and tear! The couch was a month old at this point. There are only 2 people that live in my apartment. This was not normal wear and tear. It is cheap fabric! The options I was offered was to buy a new slip cover if I didn't like the one I bought with the sofa, shave the pilling off or I could return the sofa and receive 50% of the cost back because it is a special order item. If you check the website they have this material available on all their sofas, even the ones available for quick ship. I paid $3,800 for this sofa. I also spoke to a few different customer service employees, with the same options offered to me. Very disappointed in Restoration Hardware and their effort to do the right thing for the customer when a product is defective. I recommend never shopping here unless you like cheap furniture for a huge price. Go to Walmart, you might get better quality...

Go for the food, not for the shopping experience.

My wife and I went to the store to see a bedroom set and a rug we had just purchased online. The sales person seemed completely not interested in helping us. She pointed us to the beds and said "the rugs are on the first floor" and walked away. I don't know if it's because we had our kids with us or something else she didn't like about us.

Scheduling the delivery was horrible. They give you a two hour window two days in advance. I called repeatedly requesting an early or a late window. I was never given a window. Then 24 hours before my delivery I got a window in the middle of the day, very hard given my work schedule.

The furniture was delivered and the dresser drawers don't close! They said they would send out a technician. I never heard back. I called several times and it seems there are a bunch of hoops this request needed to get through, and it wouldn't move forward unless I called to escalate it.

Weeks later I got a date for a technician, again with a two hour window. I was given 12-2. I requested something earlier. Someone called me and said they moved it to 10-12, great.

Then on the day of, no one showed up. I called, and they said my window was still 12-2.

This furniture store doesn't know how to do business and doesn't know how to treat customers. They expect you to bend over backwards to work around their schedules and their phone calls....

The first impression upon entry is one of grandeur and opulence. The building is gorgeous, and the restaurant is lovely, light and airy with beautifully plated food and great service.

On closer inspection, this enormous RH showroom “showed” very little of the enormous inventory that RH has. It was the same couch and light fixture throughout the building. Even the famous rooftop with a spectacular view of San Francisco and the waterfront had a floor of the same drab, monotonous outdoor furniture. Wine should have been available for purchase on the roof garden.

Having said that, their Cloud sofa was pretty comfy and they had some sleek picture lights and gorgeous, giant clay pots.

The restaurant could have skipped the decorative velvet drapes, and used better tables and a more interesting pepper mill. The four fake palms surrounding the fountain were dramatic, but I like plants that provide oxygen especially in a location with ample natural light.

Definitely worth visiting, but disappointing for anyone who wanted to see a variety of light fixtures and different pieces of furniture. The neutral monotone colors were a little bland especially with the black and white artwork. One of the coffee tables had a giant sculpture of a naked woman with her butt at nose level and my first thought was I hope she didn’t...