The first time my friends and I went to Pacific Kitchen Life was Christmas 3 years ago. The salesperson, Lisa, was very nice and patient and introduced all of the products to us. The manager, Mark, was also very nice to all the customers. We felt very happy and satisfied and ended up buying a lot of products from there, in addition to some Christmas promotional items.
Last week, a small part in my friend's rice cooker broke and when I called Pacific Kitchen Life to ask how to fix it, Lisa answered the phone and I was very surprised to hear that she remembered who I was. She offered to give me the replacement part for free, and when I went to the stop she again, was very nice and courteous and quick to help me fix it.
I highly recommend it to all my friends because Pacific Kitchen Life's products are all high quality, combined with Lisa's professionalism and amazing service. Every time I go to Pacific Kitchen Life, I always enjoy my experience and explore all their new products and styles. I noticed one new style rice cooker in particular that caught my eye, it was very thoughtfully designed and functional. I also saw that they have multi-functional kettles with a small induction cooker, that has 22 different functions for my everyday needs. It is definitely on my Christmas list this year.
I highly recommend checking out Pacific Kitchen Life for their great service and product selection. There is something for...
Read moreI'm really happy I chose Pacific Range Hoods this time. When I called the store, the customer service explained everything clearly and simply, so I placed my order right away.
Today, the installer, Thay, came over and discovered that the exterior vent filter was completely clogged with grease. He patiently sprayed Easy-Off and carefully cleaned each hole in the filter by hand. He explained that even the best range hood wouldn’t work properly if the smoke couldn't be vented outside, so he insisted on doing the extra work.
From my past experience dealing with workers, most would just ignore the issue, connect the new duct, install the unit, and call it a day—especially since the filter cover is hidden behind the duct and the customer can’t see it anyway.
So I want to sincerely thank Thay for his professionalism and patience. He’s not just an installer—he’s a valuable asset to the company. Thank you, Thay, and thank you to Pacific Range Hoods. The company and its Taiwan-based team truly...
Read moreLast month, the clamp knob of my Buffalo Rice Cooker was broken. Lisa responded to my call and she said she could fix it for me. So, I brought it in, she fixed it with a new replacement part for free and taught me the right way to take care of it. She then introduced some new products to me without pressing me to buy anything. By the way, I already knew their products are in high quality at reasonable prices because some of my coworkers are their customers. Lisa and the Manager are friendly, knowledgeable and generous. I will definitely be shopping at Pacific...
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