The UPS Store — Local services in San Gabriel

Today was the last time I'll come here. There is a reason why this place is so poorly reviewed compared to other UPS stores in the vicinity. I've been going to this location for a couple years for many things including mailbox, amazon returns, notary, etc.

There is one major issue with this place and it is the customer service and they suck at it in multiple ways.

#1: Lazy Leadership I showed up to a line of 10 people with 1 rep working the counter. It wasn't until a customer was complaining about a label issue that the rep went to the back to find the manager. The manager finally showed up to help the line move. This was after waiting 20 minutes with a line that wasn't moving.

#2/#3: No Empathy/ Greedy (Maybe) I complained to the manager of the slow line and lack of customer service. She ignored my complaint and refused to acknowledge it. In addition, she tried to upsell me on my Amazon return and tried to make me pay $2 to buy packaging. I disputed her claim that I needed to purchase it and even showed her my instructions from Amazon. What was the most frustrating was she refused to look at the instructions I had on my phone and show me why I needed to pay the $2. So who is correct? I do not know and honestly that is actually beside the fact. The issue is her lack of customer service ability. Inability to listen to the customer's complaints and a lack of patience to even look at a customer's phone.

So enjoy the $2 I paid, enjoy this review, and enjoy having at least one less customer (not that it is important to this business since customers are lined up against the wall and they show no care in expediting...

I'm not too sure why this UPS store has so many negative reviews. This is my go-to store for Amazon returns and for any shipping needs. The workers are constantly busy (especially with COVID-19) so they may not show a smile from time to time, but they will do their best to get your package out.

The store can be a mess every now and then, but it is because they are organizing and preparing for packages to be transported. Keep in mind, the store is tiny, and there is a lot of people shipping out packages or returning Amazon products.

5 stars because the workers do their best to get their job done. They are extremely quick with Amazon returns, and patient when you need to pull up your return code. I've gone to this store for a few years now and haven't run into a...

This UPS store has always been Extremely helpful to our family and professional. My family has lived in San Gabriel for 50 years and found this UPS store honest, reliable, friendly and courtesy.Whenever I needed to sent a package to my child at college they were helpful and the package was always delivered in a timely fashion. Staff has been helpful with faxing, printing and mail service. I've always been more then satisfied. This is a business that adds value to the community of San Gabriel. Bob, Lisa and Staff have always gone over and beyond to help our family with their services to make our lives a little easier. They are an asset to...