24 Hour Fitness — Local services in San Jose

The gym was welcoming when I first came, but recently, it has been nothing but recently, it has been very disappointing. There's always something wrong with the workout equipment, a barbell missing, a machine broken, a weight missing. There was a time when the pins for all the machines were straight up missing, so you could get no work done with any cable or machine. For a gym that's as busy as this, the equipment needs to be better maintained and kept. The bathrooms are outright disgusting, I can barely go in there without gagging. It's as if there's no one that enters to clean it. There's always a bad smell, sometimes you can smell weed or something that's being smoked. The trash cans are almost always overflowing, every time I go to throw away a drink, I have to balance it on top of trash so it doesn't fall to the floor. The gym floor is incredibly dirty, there's always litter strewn about, spillage, powder, etc. The floor inside the basketball court feels like it hasn't been cleaned in a while, litter lying around as well. Something that I also noticed was that the management was incredibly rude. The manager was very rude to my friend when she was signing up for her membership, it was as if he was acting like she was stupid. He was very condescending the few times I interacted with him, anytime I had problems with my membership or anything else. The professionalism from the staff is very questionable, anytime I ask them a question, it's always answered with an "I don't know", or something along that line. Another thing that bothered me was how seemingly greedy the manager appeared to me. He recently removed the cycling room and replaced it for a stretch room that you had to pay to use. This bothered me because the cycling room was something that I saw a lot of people use, something that I liked to use myself as well. However, he replaced it for a stretch room that not a lot of people actually use, and that you had to pay (I think 80 dollars last time I saw) to get in. In the past, I was able to use my guest pass to get my friends in whenever they wanted to get a workout in at the gym, but recently, it seems like there's always some new policy in place, something that, for some reason, stops them from going in. Once, the manager made my friend pay more than 30 dollars for a day pass even though I had brought no one else in that day.

Overall, this particular gym is not a place I would recommend. I'm sure all 24-Hour Fitness's are not like this, but this gym has just been treating me and others I know very poorly. If you want to go to a gym purely to work out for a few hours a week, this gym is alright (asides from cleanliness). However, if you care about things like the social aspect or culture, this place is...

This is a good gym, not awesome, but good. There's plenty of cardio machines you can work on, just make sure you wipe them before you use them because not everyone cleans the handles of the machines after their use, and I've seen water marks on the machines handles and cup holders before, wondering if it was water or sweat. Some cardio machines makes a loud clicking sound, I don't know what it is, but it sounds annoying, especially if you think about what other people are hearing around you. Half star. This gym is usually crowded, but sometimes it's not. I figured that on Mondays it's the most busy and on the weekends it's the most empty. And the gym usually starts filling up around 5 to 6 pm. I just go at the most empty times I know and it always works! one star. The people here are nice, but some do need to think about what others see around them, because one time I was on the treadmill and someone in front was using a weight equipment was viewing almost naked ladies on Snapchat, I think other people saw it, too. 3/4 star. The staffs here are nice, they provide the informations i need, they just need to work on being alert, because most of the time when I walk in or walk out, they're almost always chatting to each other. I do understand why they're mostly chatting, sometimes it's not busy, and I know sometimes people do not need instructions from them to enter the gym, and it's absolutely normal to talk to each other when bored! 3/4 star. Now about the bathrooms, if you read reviews on here, you've probably learned that it's disgusting, which I do agree! There's strange smells in lockers, dirty dried water prints on the floor, trash spilling out around trash cans, your socks start to smell weird after you've stood on the floor (I only know this because my gym bag started smelling weird). Despite all this dirtiness, when the staffs actually clean it, it's nice and shiny! But I do not know how often they do it because I've only seen it clean a few times when I go to the gym, about 25% of the time it's clean, but not really clean but clean enough to not be disgusted by it. Half stars. Even though I rated it as a 3 1/2 stars, I was tempted to lower it to a 3. But I know how hard it is to keep a business going. You got to pay electricity bills, hire honest and hard-working staffs, fix equipments from wearing out, and more to keep this gym going. So I raised it to a four stars. (These are all based on my experience) If those problems can be fixed, I will raise it to five...

Management should be ashamed of themselves for the condition of the spa, showers, etc.

I just got a membership and went to a class there so I decided to use the spa after. It was so vile and disgusting that even though I took a shower after I couldn't stop feeling gross all day!

This 24 on McKee was so disgusting that I almost demanded all my money back but I decided to go to my closest gym and check on that one and it was clean.

My closest 24 even posts when it closes for maintenance, twice a week! I did not see anything posted at this gym and when I asked an employee said once a week but he didn't know when. It does not look like it's once a week, does not look like it's been done in a very long time, but then again it's a very busy gym. So if it really is being done once a week or twice a week then that's not enough for this gym! SO GROSS!!! 🤢

I mean 24 hour fitness gyms are not exactly the Ritz but for God's sakes at least be sanitary!

It makes me wonder when I'm on vacation or out of the area what am I going to run into with other 24-Hour Fitness gyms? Why don't these gyms have the same standards???

I find it ridiculous that there are not maintenance standards for all the 24's. If there are standards and they are following them (which I doubt) then the standards need to be increased for a bigger gym or changed.

For God's sake if you just wipe off the scum off the tiles once or twice a day it probably wouldn't build up like that. but something needs to be done that's not sanitary!

In addition, the shower floors are vile with clumps of hair everywhere! Do they clean that every day? If so, that's not enough! The showers are disgusting!

Plus the bathing suit ringer didn't work. How long has that been broken? When is it going to get fixed? I really don't have much confidence in management regarding that or anything else. 😕

PS in the picture, it isn't even the worst area. A guy was leaning against the worst slimy area. I want vomit just thinking...