Calico — Local services in San Jose

Well, store-wise the experience was great. They are very knowledgable and helpful. But, that's where it stops. While I understand Calico isn't a delivery company, they should do more to manage that all-important part of the sales process. We waited the usual 8 weeks for a custom sofa and when it was delivered, the movers broke the leg before it even got to our elevator. I actually pointed out the missing and leg and handed a very broken leg to the surprised mover. "Oops" was all he could muster. They took it back to the truck and I called Calico. They had to manufacture another leg and have it repaired locally. Notice I said "repair" of a custom sofa before we even received it.

Three more weeks and we agreed to a set delivery time. It's already an hour late. So, I had to call Calico to get a status. They should be better at managing this. The driver called and said he is 20-30 min away. I changed my plans for the first ill-fated delivery and scheduled time off for this delivery and I this is inconvenient.

On the positive side (the sofa is still not here, so I can't say with any certainly if this will be a successful delivery) they did a great job re-upholstering an antique chair. We picked that up ourselves.

I also asked for a discount for my inconvenience and the fact that we paid full price for a custom sofa and it needed repairs before we accepted delivery. They did grant a 5% discount but...

Very poor service. Very poor quality of work. They sold me old hunter Douglas shades. Support was non existent.. they didn’t even know the product line they sold. Since I did not buy additional drapes from them they were not at all helpful with the issues with Hunter Douglas they made me buy. The shut and close the issue without trying to help. The only response they had was I have an old shade so better to buy a newer version. They suck! Sherry Glommen the rep that assisted me doesn’t know Hunter Douglas products, keeps on adding charges for drape measurement, doesn’t give concrete details on the work to be done and tries selling their own line. Very poor experience. Will not...

I just had 8 dining room chairs, sofa and chair recovered. In all areas, they have surpassed my expectations. Sherry, the designer who assisted me, was able to focus in on my style and help me choose the perfect materials. Once the material arrived, it was a seamless (no pun intended) process to have my furniture picked-up, recovered and returned. The reupholstery was completed within 2 weeks and beautifully done! Their upholstery partner is wonderful - great attention to details, extrememly polite and professional. Wish I had more...