SEPHORA — Local services in San Jose

I don’t usually go to Sephora often, and when I do, it’s mainly to try products and find the right shade for my skin. Honestly, most Sephora locations—especially the ones in malls—make me feel really intimidated or ignored, like I don’t belong there because I’m not a typical beauty person with perfect skin. Sometimes I even feel like I’m being treated suspiciously, which makes the experience even harder since I already struggle with social anxiety.

That’s why I want to shout out this specific Sephora (in the shopping center) — I built up the courage to stop by while running errands, and I’m so glad I did. From the moment I walked in, I was greeted warmly and helped right away. The person who helped me (I believe it was Stephanie or Tiffany — with a Y) was incredibly kind, patient, and helpful throughout the entire visit.

They took the time to color match me, made sure the shades looked right on my skin, and even recommended some great alternatives from other brands I would’ve never tried on my own. I left feeling confident and cared for — something I’ve never experienced at other Sephora locations. I’ll definitely be coming back to this one for any future skincare or makeup needs. Thank you for making...

Andrea was very helpful - 5 stars! There was a guy in this Sephora team - who was rude, sarcastic and shaming. I went in with full make up on to buy Tarte Shape Tape concealer and Fenty Bronzer so naturally I was going to try on a few shades. I requested him for a beauty blender and he gave me sponge (some rules)… No problem until here. Now comes the downside.

He says” no one does full face make up here so you don’t need a beauty blender” I said” don’t people try on before they buy !?” He said “ yeah! Not full face” he assumed I was doing a full face make up!! AND I WAS NOT. So “don’t they use a blender when they try?, even if it is one side !?!?!?“ Firstly, I never did full face make up at Sephora but if you know, a bronzer needs to be blend in. Makeup 101- How can he ridicule us for things we haven’t even done.

You can’t just walk out with streaks and stripes! You need to blend your makeup even trial makeup - this is so basic.

I really wish to voice out this passive aggressive sarcastic rude behavior so one one has to experience it again!!! Deeply regret spending $74.xx at this store. poor reception and...

Tips: I would recommend if you looking for something specific, order it online and use their "reserve & pick up" option. You can skip the line and the pick up is right outside where the staff is at. Super convenient!

Pro: Compact store with plenty of parkings and you can jet in and out without having to go through the mall (westfield Valley Fair) or looking for parking at Santana Row. (These are the other closest Sephora locations)

Con: Inventory may be limited due to store capacity. I was interested in two items on the shelves but they were out of stock at this location.

I have came here a few times since opening and have positive experience. They have a queue on the side of the store and staff member at the door to tell you some basic rules of trying things on during covid. Because of the limited capacity during covid, the store is very empty and allows you to shop comfortably. The staff I encountered with were all very helpful and takes their time to help you and assisting you finding the...