PacSun — Local services in San Jose

Very busy and full of cute clothes! However I had such a disappointing experience with an employee there today. Around 4-4:30 PM, a male employee with curly hair was working near the fitting rooms was rude to my sister and I. I didn’t know nor was I informed that one person can only be in the fitting room. A few moments after my sister and I entered the fitting room, the employee banged on the fitting room doors. I was in complete shock by the loud noise and that an employee would do that. I didn’t realize that he was referring to my sister and I. A few moments after, he did it again, except he added, “don’t make me repeat myself” with attitude! I cannot believe that Pacsun has employees who handles situations in this manner. It took me awhile after this to realize that he was referring to my sister and I. I was such in disbelief that he would come and approach us in that way, especially when the employee failed to inform the store policy beforehand. I understand that today the store was very busy and it might’ve been exhausting as I’ve had my fair share of working in retail, but this employee’s remarks and actions were unnecessary. I hope Pacsun can do a better job in training their employees on how to help their customers or even creating a friendlier environment for...

So I went into this location with dread after reading the mostly horrible reviews. I had bought my (very picky) son 2 pairs of jeans online and they weren't baggy enough for his liking and he wouldn't wear them. It had already been over a month and one pair didn't have the tags anymore. So I automatically figured that they'd give me the hardest time exchanging. When I got there, Sharon helped me locate the ONLY pair of extreme baggy jeans in the size I needed with a special machine. It would beep when we got close to the right ones and she went above and beyond searching to find them. I thought it was worth a review alone! Next I worked with Eliot who was the manager and he helped me with my exchange, no issues at all! Very kind and helpful! Both employees are examples of the types of employees that every retail/customer service business should hire! Thank you both for helping me when I went in expecting the...

Oh my gosh! Zoey is AMAZING!!!! I live in Georgia, and I wasn’t due to fly in from Atlanta until 12/1/2023. There was a jacket that I needed, it wasn’t in stock online in my size, but they had a smaller size in the store. I asked Zoey (oh my gosh girl if I spelled it wrong I am so sorry lol) if she was able to see if there was a large. At first, the computer inventory said that they had a few, and she was almost sure that they had more. She stayed on the phone with me, went in the back to see if they had it. She definitely had to search for it, but what stuck out to me the most was her patience. Anyone else would’ve said that it wasn’t available, or just wouldn’t take the extra 3 minutes to just look for this item. She was very polite, kind and sweet! You’re the best Zoey! Thank you so much from...