T-Mobile — Local services in San Juan

Was in the store to combine phone and internet. was told I wasn't able to unless I would pay 20 dollars more a month. wish it din't make sense to me. I called a different store. And was told yes. I called back and explained cause they wanted me to go in the store to pick up the equipment. Seence they ran my credit. and she said she can't get it too my account with out me I said what they just did with my passcode. She hung up on me. Literally. Now no one will answered. very professional off them. I give them 4 start for customer service. Now I have to go and sit there for 1hr. cause they don't no what they were doing. Update they figure why they was giving me different Price don't ask how I wasn't able to understand them. So I combine phone internet yesterday she tex me and email me and said is working I leave the store to find out I can't make or resolve phone calls. I explained that I need my phone I'm in a isla that don't know my way around and need if I have a emergency. They must get paid...

Quiet, cool atmosphere. Waited 5 seconds, and was helped with my cell. She worked her magic and done! Will be back!☘🇵🇷 Today the 19th of March; returned to T-Mobile. As expected, I was helped instantly. Jose y Evelyn worked their magic! Friendly and bilingual. A Professional staff at hand! I live 4.5k from the Mall, so it's very convenient. Will...

If I could rate zero stars I would. The most unfriendly service I've gotten, I'm not exaggerating, I felt extremely unwelcome there. Employee , Yamil, wouldn't explain anything or even address me properly. Store doesn't answer phone calls. Would never visit that store even if It was the only t-mobile...