Viva Carpets & Home — Local services in San Juan

Good products, terrible customer service. I bought a couch and provided the measurements for the elevator to the sales person. They assured me it would fit. When they came to deliver the sofa it didn’t fit in the elevator. They took the sofa back, didn’t even try to bring it up one the stairs (I’m only only flight up) and provided no follow-up or alternatives. A week later I went all the way to Carolina myself to pick it up and bring it upstairs. When I called for a refund for the delivery charges (which were significant) they refused. They never argued that they had assured me it would fit, they just decided they weren’t going to refund me. They wouldn’t even negotiate or meet half way. It was a terrible and stressful experience. We lost our money...

Ok furniture store. The delivery folks are friendly, but must admit their sales staff could do a better job. I have ordered twice and and the delivery took longer than expected on both occasions, I assume because of a high volume of orders at the time? Nevertheless, they delivered on the...

Horrible customer service, bought over 30k in furniture. My dinner table started peeling after only 6 months. I called and emailed multiple times and they never got back to me. Don’t buy from here!!!! Ask for...