New Comfort Living — Local services in San Leandro

I am writing to formally notify you of an extremely unacceptable and unprofessional experience I’ve had with your delivery team, specifically involving individuals named Phong, Matt, and Daniel T.

To begin with, my delivery was rescheduled four times without proper notice or explanation. The final attempt to delay was especially infuriating as I had already taken time off work, resulting in a loss of income. When I called to follow up, I was told there were “no drivers available”—that is not my problem. My delivery was scheduled, and it was your company’s responsibility to fulfill it.

Then I was told I had to pay the delivery team extra if I wanted the furniture delivered that day. Out of sheer desperation, I agreed verbally—but I had no intention of paying extra for a service that was already handled so poorly. The delivery finally took place at 12:20 PM and the team did not leave my home until 1:00 AM the following morning. That is absolutely unacceptable.

What’s worse, they showed up completely unprepared—no tools, no proper equipment, and asked me, a customer, for tools. I had to ask my boyfriend for his tools just so your team could assemble the sectional. That alone is unprofessional, but what happened next is grounds for legal action.

During the assembly, the team damaged and scratched my floors. I reached out immediately to report the issue, only to be met with rude, dismissive behavior and eventually had my phone number blocked by your staff. I was not only disrespected but completely ignored when trying to resolve the damages your team caused in my home. If this matter is not resolved promptly and appropriately, I will be pursuing legal action against all...

I recently had a very disappointing experience with Comfort Living (Furniture Outlet) and I feel compelled to share my experience to help others avoid the same issues. The customer service at Furniture Outlet was extremely poor. Here are some specific issues I encountered: I tried reaching out multiple times regarding my delivery status, but my calls and VM were rarely answered. When they were, the responses were vague and unhelpful. I was given conflicting information about delivery dates and product availability. This inconsistency was incredibly frustrating and made it difficult to make plans. While my main issue was with the customer service, the product quality was also below expectations. The delivery process was another major letdown: My order arrived weeks later than promised, with no proactive updates from the store. I had to constantly chase them for information. Overall, my experience with Furniture Outlet was highly unsatisfactory. The combination of terrible customer service, poor product quality, and inefficient delivery has left me very frustrated. I would not recommend this store to anyone looking for a smooth and pleasant...

WORST Customer Service - I purchased 6 seater dining table set from Comfort Living in Hayward on December 10th 2022. They came to my house a week later as promised to deliver the dining table. Glass top of the dining table has many scratches. I didn’t purchase floor model or one with scratches. These guys said they will replace the glass top and left the house. Then after multiple calls to their showroom, They sent new glass top to my house and after coming to my house, They realized it was for different model. These people were so inefficient and cannot even look at invoice details for the correct model and replace the faulty item they delivered initially. I am still waiting for them to replace the glass top. Whenever I call them to check about status, They don’t even give tentative date on when they can deliver the replacement. They keep saying they will call back when the replacement arrives at the showroom and never give the update. When I asked for refund, they even denied refund for this faulty item. I got cheated by these people. Please stay away...