Not a 24 hr service but yet keeps increasing your monthly/yearly rates , while their customer service is worse every day, the place is filthy they have no cleaners, women bathroom are horrible, showers changing rooms and bathrooms are always very dirty and wet! They have most of the time only one employee himself so in case of an emergency on the back or anywhere there is no one to assist you! We got our belongings stolen in front of us from the pool section it was a male he goes into the man’s locker room and there was no employee to assist we had to walk all the way to the front desk wet in our bikini very embarrassing to find out there was no one to assist terrible 😢 I have complained many times of the sauna people coming in after there work out clothes shoes n very sweaty 🥵 it makes the place stinky smelling very bad, nothing has been done the back door should be close from the work out area to the pool section to avoid that and have an employee going around one in a while checking everything around the whole gym like before the pandemic 🥵 I have try to speak with a manager several times when I come to be told that there is no manager at the moment I have been waiting for a phone call back or an email for over 2 weeks, finally last night there was a manager but no help no resolution to my request and I was told that if I was not happy I was welcome to just walk away! Is that how you handle business and treat your...
Read moreThe facility is in need of cleaning and refurbishment. The bathroom toilet block up and sometimes people take their frustrations out on the equipment. The staff some are decent people some are board chose to mock me particularly African American male kid he tried to open my locker. As staff member it's stupid trying to manipulate me with false rumors. Sadly this facility is no different than dialysis my past employment even the church. I'm victim of vicious so it they done in front of San Leandro mayor police etc. they are truly shameful lot.I got lucky and found my key. Some of the lockers lock tabs are busted anyway he on way out gesture with pair siccors and I left . The rest of the staff are ok I have delt with this kid before so I'm going to different spa. 24 hour fitness has tools there and I have motivated. My insurance covers it and I be fool not to use it. It's been a year since I've started exercising and I have noticed big improvement. If you do the work you get the results. Now I'm 60 years old but my body has firmed up my a1c have improved my eyesight better. It's because I am doing a work out not huge one but constantly. In terms of social interaction I've had some issues with people it's irresistible but if it gets too personal I walk away how ever I detail negative behavior used against me particularly if...
Read moreThe only reason I use this gym is because the lap pool is good. It isn't the cleanest pool ever though. The men's locker room is disgusting. There is always mold. Tiles are broken. The shower curtains get filthy and torn, and are missing most of the time. Not all of the showers work well. I'm not sure what the maintenance guy does when he is "cleaning" the locker room. It has never been clean in many years.
At the beginning of the year someone stole everything in my locker including my clothes! I had to leave in my swim trunks and flip flops. They took my report and the staff told me that this happens at least once or twice each week!!! They have signs telling you not to lock any valuables in the locker room. They apologized and said there was nothing they could do! BS!!!
You could have staff walk around the club and walk through the locker rooms periodically. You could get security since you know this is a problem! You could have staff trained to spot trouble. You could take some responsibility for what happens in YOUR CLUB!
WE PAY MEMBERSHIP FEES! USE THEM TO CLEAN UP THE PLACE AND GET SOME SECURITY!
I wish I could find a better pool somewhere else. This place sucks and is completely negligent. It should be inspected by the health department and shut...
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