Running Warehouse — Local services in San Luis Obispo

Horrible. On my way through this town and needed another pair of trainers. Nightmare phone lines and hours from the web page, not consistant. Couldnt get anyone on the phone. I decide to stop by the next day anyway. The lady that helped me had no customer service skills at all. I told her i need a stability shoe and i want to try on several pairs and multiple brands. She brings me 2 pairs, i ask if theres more and she states, thats all they have in stock but they can order and ship. I explain to her thats not how i work and i need to try them on and not play the ship back and forth game if theres a problem. She walks away and stands at the counter. I had a few more encounters with her and another gentlemen but my instinct was that they didnt know what they were doing. Long story short i leave and go to a sports store a few miles away. Dude ran me through a gait analysis and we went from there. He was extremely knowledgable about running. Didnt rush the process and spent close to an hour with me directly. They had 6 or 7 stability shoes in multiple brands in my size. Customer service was phenominal. I ended up spending several hundred dollars there. Socks,...

I have shopped here for two years and absolutely loved it. A few weeks ago I was helped by a man named Larry. His customer service was the worst I have ever seen. He was rude, short and obnoxious. I went in yesterday to make a purchase and as I was checking out Larry approached me. Larry confronted me on how rude of a customer I was and how rude I was to him the last time I was in. He continued to verbally abuse me and attack me as my transaction was being processed. The poor man checking me out was in shock as I asked him if Larry talks like this to everyone. The man helping me replied that he had never seen Larry act like this and was shocked. If you go to shop here be warned that Larry is horrible, also the manager ironically. Whatever you do don't get on his bad side because he will confront you and yell at you in front of other customers and will not stop when you ask him to. Needless to say I will never step foot in this store again. I really wish I was...

The employees here are beyond helpful and welcoming, even if you aren't training for a marathon or anything like that. I wish I would have gotten the name of the man who helped me out, so I could refer you to him here, but I'm sure the other employees will give you the same spectacular service. I have been struggling for years to find shoes that alleviate the pain from the way that I walk, and within minutes the guy that helped me identify the problem and referred me to shoes he knew were best for me. I've been wearing them for about 5 days now, and almost all of the pain is gone and it's incredible considering I walk everywhere and stand for hours at a time at work. I highly recommend this place if you need to find shoes that work best with your body's individual needs, regardless of your level...