Spa Cerro — Local services in San Luis Obispo

I received a gift card for Spa Cerro from my gracious boss earlier last year and never cashed it in (life gets busy) then my husband got me another gift card for there just this Christmas. So I cashed them both in and the ezperience did not disappoint!!

Oh my word, the Detox Body Polish was the best!! Invigorating with the oils and scrub, followed by a cascade shower (which felt heavenly so now I know the hype on those shower heads is true!) followed by a relaxing massage that was deep enough to help with sore muscles but without "awakening" more nerves or muscle soreness, if that makes sense. Brian was so professional and was fabulous at keeping me properly draped and covered for modesty at all times. Just fabulous!!

Then I had the microdermabrasion facial with Alex and she was amazing too. It was very relaxing and moisturizing and I was prepared for the treatment to possibly irritate or sting my skin but I was pleasantly surprised that it didn't! She helped with some skin issues of small, unexplained bumps on my skin that she significantly reduced for me, without any pain! When she was done my sun spots were also significantly faded. 😁 I felt like I was glowing!! The only minor things were:

1. I never got offered my complimentary sparkling wine that came with that particular facial (I don't drink anyway so no biggie for me but if you know you are supposed to get that, you may want to remind your practitioner).
2. I had asked, at the front desk, during check-in, if the Spa terrace would be available that day and they said it might be closed because it was a little drizzly. So after my treatments a spa guest in the locker room told me how to get to the terrace after I left the locker room. So I hopped in the elevator she directed me to, and pressed that floor button. The door closed and then NOTHING. I pushed every button on that panel and still nothing, not even when pushing "Open Door". Thankfully they had a call button (other than emergency) and a hotel employee spoke with me over the intercom and said somwone would come help me shortly. A few minutes later the lights went out! 😳 But just a few mintutes later the light came on and elevator went up to correct floor and was waiting for me. He said terrace was closed but I could look around and he left. I looked around but couldn't get into the terrace TO look around as you need a hotel key, which seemed odd, but I began realizing that I probably needed a key to get into terrace AND to use elevator! 😄🤦‍♀️ I went back to elevator but since employee was gone, I was afraid to use elevator to go down, without a key card, so took the stairs down 4 flights. Went back to the front desk and told the same gal who checked me in, my story. She replied, "You're supposed to ask for a key card." 😮 I suggested she let customers know that up front, as I would have never imagined I needed one, especially for the Elevator! But thankfully it was an easy fix and I still had a lovely experience. Just make sure if you want to go look at the terrace or anything above the ground floor, either take the stairs or ask for a...

I’ve been enjoying visiting this spa for the past 1+ years and have brought friends along when they’re in town to share the experience. In fact, one of my guests, Viviana Cherman, had such a good visit that she left a glowing review. However, my most recent visit on Friday didn’t quite live up to the usual standard I’ve come to expect.

I had a couple of treatments booked—a 1 PM Swedish massage followed by a 1-hour facial at 2:30, with a 30-minute break in between to relax. Unfortunately, the massage ended 8 minutes early, and the therapist suggested starting the facial immediately instead of giving me the planned break. Sadly, the facial itself wasn’t enjoyable either.

I kindly shared my feedback with the front desk staff, and while I wasn’t expecting a discount or credit (though it would have been a nice gesture for a frequent guest), I did hope for a follow-up from a manager. An apology or even a call to understand what went wrong would have made a big difference. After spending over $400, it was disappointing to feel like my concerns weren’t acknowledged.

I still believe in the potential of this spa, and I hope my feedback helps improve the experience for others...

What was supposed to be a relaxing day turned into a nightmare. After my massage I returned to the locker room and my code was not opening the locker. I asked the front desk staff for help and she opened the locker. I then realized my cell phone was missing. Then I realized my credit card was missing from my wallet. I told the front desk staff and they got the spa manager. I asked them to call SLOPD, but all the spa staff did was fill out an incident report. They asked me to wait for the hotel manager, I waited ten minutes and the other manager still hadn’t arrived. I left to deal with the mess of canceling cards and found out the thief had already made two separate $2,000 purchases at the Apple store.

The spa did not compensate me for my service or anything, despite getting robbed at their facility. They did not offer their security camera footage, or to look into which other guests where there at the time of my locker getting broken into. Overall they were very unhelpful and I felt I was blamed for the incident. Do not go here if you want to relax, because you may get ripped...