The Bladerunner Salon and Spa — Local services in San Luis Obispo

I am 7 months pregnant and had a prenatal massage booked for 11am on a Saturday that I was very much looking forward to. I was notified upon arrival the lady was running 15 min late and to take a seat. Then, 30 minutes later I went to check back in at the front desk since there had been no update and was told it was going to be another 10-15 minutes! I had to be somewhere by 1pm and it was now too late for me to wait any longer and start an hour massage. I asked if I could move my apt to later in the day or to Sunday. Her only available apt was for 2pm that day, which wasn't feasible for me with my commitment at 1pm. When I had booked the apt. that week I was told her availability was open all day and to pick any time. She also didn't work Sundays. I had to cancel all together and since I was in town just for the weekend, the spa didn't do ANYTHING to accommodate the cancellation or for keeping me waiting for 45 min. past my confirmed apt. They just said sorry and moved on to the next customer. I was shocked at the poor customer service, being kept waiting for that long and the lack of authority at the front desk for a busy Saturday. I would have happily come back as a paying customer for a different service later that day or the following but nothing was offered to me. Severely...

I had previously won a hundred dollar gift card at a Bridal Event, and I was in SLO for the weekend to find a dress. Perfect opportunity to use the card to buy things at their store! We walked in and we were greeted, the salon is really nice. I picked out 6 things to buy with my gift card and my card. My sister saw a sign that said Free gift for birthdays and first time in the store, she innocently asked if that applied to us, just being curious. The girl checking us out didn't know (she was very sweet) and she went to ask a guy with brown hair who was working on someone. He was very rude, I mean rolling his eyes rude and scoffing saying that it's for people getting services done. She walked back and the whole time he was staring at us like we were idiots. I wanted to cry, who works with people on a daily basis and doesn't know how to respond right to others. I got checked out, and she took my number in case I ever came back and I let her know I would never return. That kind of ugliness really hit me hard when I left. Hope no one ever books with him, and I wish I...

I have been a client of this salon for years, Ashley was my stylist. I am so sorry she moved away. I have been patiently waiting for this salon to re-open..calling periodically, leaving messages. I have seen Todd before, so I was put on his waiting list. I called today for an appt. the receptionist made an appt for next week. She then put me on hold, came back telling me Todd doesn’t remember me and I would have to be listed as a new client, making me wait till July. I am disappointed and now have changed salons. I understand this is a tough time for them, but to be pushed aside after being a client for many years is unfortunate. Think twice about going back to Bladerunner... they don’t seem to honor years of my business, so goodbye to you! BTW, the new salon is small, dirty, loud, and lacks the charm Bladerunner always...