TIJUANA offers a better shopping experience/products!
I shopped around for barstools for a few months. After enough time went by, we ended up going with this business because price and quality seemed to be a good deal. Unfortunately, that was not the case. Our 4 custom barstools were around $1300. We were told it would be 2 weeks, even though on the huge sign in the front of the store, they advertise it being in under a week (Smoke & Mirrors). They offered us loaner stools which I agreed to and would just drop them off the day they told us they would be ready. It took almost 2 months to get the final product. When I purchased them, I was given a specific day that they would be ready and marked it on my calendar. I scheduled my work in that area and waited for a call. About 3 o’clock rolled around and they never called and I had to leave the area. I finally called them and they told me they were not going to be ready for pickup for another couple days. I had the loaner stools loaded up in my truck and had to drive back to Miramar during rush hour traffic to drop off the stools, which costed me lost work time. Note to Managnent, don’t tell customers that the product will arrive a certain date if you don’t know when it will arrive yourself! Finally I got a call days later that they were ready, we picked them up, took them home, and opened the first box and the “Powdercoat” was horrible, it was stained and chipped, and the the fabric was cut poorly as well. The glides (pads on each leg so that the floor does not get damaged) on the bottom of the stools were installed by their warehouse and were falling off as well. We did not even take the time to open the other boxes. We brought them back, they said they would address all the issues and call us when they arrived... A day, a week, a month.... who knows? When they were finally repaired by the factory, they were then shipped to the warehouse to put the glides on the bottom of the legs. They again, let them cure for a day which is how long they said the glue needs to sit and dry for, then delivered them and the pads were still not glued on. One came off and ruined my carpet with a black glue stain (see photo). The delivery guy didn’t even care or apologize. Also the fabric was cut poorly showing foam through the seams. They wanted us to keep the stools as is and did not even offer money off! What a joke. We refused delivery and they brought them back to the warehouse and on their 3rd try did it right. This 3rd time costed me a whole day of sitting around waiting for 2 separate deliveries on a Saturday that I had plans to take my family somewhere for the day. The fact we were not even offered money back really makes me mad. By the time we got the stools it was almost 2 months when it was supposed to be 2 weeks max. They damaged the carpet, and even told me they wanted me to keep them after the original delivery which would have destroyed our brand new LVP flooring. Completely botched our...
Read moreThis is a Mom and Pop store with quality furniture and excellent customer service! I took forever making a decision, came back multiple times and Jeff didn't pressure me for a second..patience of a saint! My boyfriend even came back later to add another surprise piece onto my order and Jeff had remembered every detail of the custom table I had been admiring, so the surprise went off without a hitch. Their pricing is more competitive than the other high end (appearing) competitors down the street and the 2 times I have ordered from them the items came in ahead of schedule (which is a miracle in the furniture world). The delivery fee as well was reasonable and again considerably less than their competitors. Genuine, dependable customer service is hard to find these days. Thanks a...
Read moreI recently purchased a new dining set from their San Marcos location and boy am I impressed with not only the product, but the staff.
After visiting many different furniture stores looking for my new set I stumbled across this place in my adventures. I was not only greeted with kindness but respect and not a "buy something now" salesman.
I had the the pleasure of having Frei be my salesman who was extremely helpful in curating my set and was also communicative during the whole process. Buy your next dining set from this place! You'll be in great hands, very cozy vibe in the store and you don't feel pressured to buy something...
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