Mor Furniture for Less — Local services in San Marcos

The salesman tacked on an extended warranty charge without our knowledge. My wife and I were looking for a comfortable sofa with a feet rest. After salesman Ricky Johnson showed us six or seven sofas, we settled on a comfortable one for $999.99 during the store’s 4th of July sale. The sofa is fine, average quality, comfortable, but the billing was ODD. Glancing at the bill, I noticed that Mr. Johnson had added an extended warranty for $149.99 without our acknowledge or consent. I mentioned that we did not choose an extended warranty. Mr. Johnson explained that my request for and his “removal of the extended warranty [charge of $149.99] will increase the cost of the sofa by $149.99”. I asked why there is an odd need for an extended warranty charge to keep the sales price of $999.99 so that the net effect is that the sofa is not really on sale for $999.99. While I was trying to make sense of Mr. Johnson’s odd billing, I walked, picked up, and bought back the sofa’s sale sign and pricing. Showing Mr. Johnson the sales sign, Mr. Johnson proceeded to explained that the sales price is for a left side footrest section, not for a right footrest section, and he needs to raise the price by $149.99 to cover a right side footrest section and, if he removes the extended warranty charge of $149.99, he will need to raise the sales price by $149.99. That explanation is understandable, different sided footrest sections may be priced differently. However, seeing that Mr. Johnson newer explanation still incorporates an extended warranty charge of $149.99 or, leaving the extended warranty out, a sales price increase of $149.99, I find that his pricing and reasoning unusual. Since my wife wanted the sofa, I signed the contract. At home, thinking more about the odd transaction and how an unordered extended warranty is unusually involved in the transaction, I called the store and was routed to a central customer service call center and requested CANCELLATION of the order, aware that there is no three days California “cooling off” period for furniture transactions. The customer service representative (rep) stated that she has canceled the order. I requested an emailed cancellation confirmation. The rep stated that she will immediately email a cancellation confirmation. After forty-seven minutes, there is no email confirmation. Seeing that I had received a text from the company with a sales confirmation, I tried cancelling via text. However, text is not available for cancellations and advised that I call customer service. Consequently, I phoned again and explained that a first rep has not emailed a cancellation confirmation. This second rep explained that the first rep DID NOT CANCEL the order but only forwarded a message to salesman Ricky Johnson. Again, to a second rep, I directly requested an order cancellation. This second rep sincerely apologized, complied, and emailed a cancellation confirmation. On July 4, 2024, I received a credit card company email that Mor Furniture has issued a credit for the purchase. If you wish to avoid this hassle, please avoid...

Horrible horrible horrible experience with mor!!! Bought a bunk bed with the help of Jeffrey. First delivery of the bed, the bed was left in bad condition by the delivery people who seemed to be in a hurry. They broke the wood and scratched the bed. knowing the bed was for children, they left the top bunk railing unscrewed so had we not checked the bed and let my child sleep on the top top bunk he could have been seriously injured. We called customer service requested for the bed to be replaced. They sent out a tech from more who came to inspect the bed and “fix” it. The tech himself said that for some reason when furniture is delivered for mor it’s always delivered in a rush by the delivery people. I requested to have the whole bed switched out since there were parts that were broken and damaged that could not really be fixed And so order was put in to have the bed replaced and we had to wait again three days for the bed. Second bed was to be delivered the following Wednesday only for it to also come in really bad condition to where the drawers in the stairs did not properly close. Of course we denied the delivery reached out to customer service again, and they apologized and stated that they would send again for the third time another bed and would make sure that the warehouse would fully inspect the bed to ensure that it came in good condition. Here we are today with the delivery and the bed coming and even worse condition for the third time clearly nobody inspected the bed and it is more than clear that nobody cares how the furniture is delivered. It was up railing for the bunkbed was cracked from end to end the stairs were scratched And a couple other things that was wrong with the bed. This is extremely frustrating as I have always bought furniture for more. I tried calling customer service to speak to someone and for whatever reason they are closed on Saturday and can’t get through to anyone so here I am stuck with the first bed that my children can’t sleep on it’s not built properly or even safe for them to sleep on. This is the worst experience I’ve ever had and customer service is horrible and is clear they don’t care about delivering things in good condition nor do they keep their word about thoroughly inspecting things before leaving...

I recently purchased a couch from Mor Furniture for Less in San Marcos, From start to finish, the process was smooth, efficient, and ultimately saved me a significant amount of money. The moment I walked into the store, I was greeted by friendly and knowledgeable staff who were eager to assist me in finding the perfect couch for my home. They listened attentively to my preferences and provided valuable insights to help me make an informed decision. Not only did Mor Furniture for Less offer a wide range of high-quality furniture options, but their prices were truly unbeatable. I was pleasantly surprised by the affordability of their products, especially in comparison to other furniture stores like Ashley's Furniture. The purchasing process was a breeze, thanks to the helpful staff who guided me through each step and ensured that I was completely satisfied with my selection. Overall, I am thrilled with my experience at Mor Furniture for Less in San Marcos. They have exceeded my expectations in every aspect, from the quality of their products to the level of customer service they offer. I highly recommend Mor Furniture for Less to anyone in search of furniture at unbeatable prices. Thank you for a wonderful shopping...