San Marcos Market — Local services in San Marcos

A Concerning Experience with Quality and Customer Service

I am writing this review after a deeply disappointing experience at the San Marcos market autumn location a store where my family and I have been loyal customers for years. Unfortunately, this recent visit has made us reconsider our patronage.

My mother recently purchased $234.02 dollars worth of groceries, including $163.10 dollars of meat (arachera) for a family gathering. To our horror, during the meal, we discovered what appeared to be small white fly eggs worms in the meat. Disturbed by this, we immediately contacted the store.

When we called, the initial response from the cashier was dismissive and unhelpful. She insisted we must have contacted the wrong store, because they don’t cook meat at their location despite our clear explanation and the fact that San Marcos market offers grilling services something explicitly stated on a sign outside their store. After much persistence, we were finally allowed to speak to the owner, named yasar who asked us to bring in photos, videos, and the remaining meat as evidence.

However, our attempts to follow up were met with further frustration. The next day, when we called to confirm the owner’s presence at the store, the cashier rudely informed us that he wasn’t there. This has since become a recurring issue. Each time we call, the cashier seems nervous and evasive, almost as if she is deliberately avoiding our request to speak with the owner. On our most recent visit today the cashier shockingly suggested that the owner might never return an absurd excuse given that he is the owner.

After days of trying to resolve this issue, the worms got bigger and transformed to maggots we are left with no choice but to discard the leftover meat. This experience has not only cost us money, time but has also left us deeply disappointed in a store we once trusted. We understand that mistakes can happen, but the lack of accountability, poor customer service, and the serious health concerns related to the quality of the meat are unacceptable.

Sadly, we will no longer be shopping at San Marcos Market #1, #2,#3 or any other locations and will be sharing this experience with others. We hope that the management takes this seriously and addresses both the quality control issues and the concerning behavior of the staff. Customer loyalty should be valued, not dismissed.

Una Experiencia Preocupante con la Calidad y el Servicio al Cliente

Estoy escribiendo esta reseña después de una experiencia profundamente decepcionante en la ubicación de autumn San Marcos Market , una tienda donde mi familia y yo hemos sido clientes leales durante años. Desafortunadamente, esta reciente visita nos ha hecho reconsiderar nuestra lealtad.

Recientemente, mi madre compró $234.02 dólares de comida incluyendo $163.10 dólares de carne (arrachera) para una reunión familiar. Para nuestro horror, durante la comida, descubrimos lo que parecían ser pequeños huevos de mosca blancos en la carne. Perturbados por esto, contactamos de inmediato a la tienda.

Cuando llamamos, la respuesta inicial de la cajera fue despectiva e inútil. Insistió en que debíamos haber contactado a la tienda equivocada, porque no cocinan carne en su ubicación, a pesar de nuestra clara explicación y el hecho de que el mercado de San Marcos ofrece servicios de asado, algo que se menciona explícitamente en un anuncio fuera de su tienda. Después de mucha persistencia, finalmente se nos permitió hablar con el dueño, llamado Yasar, quien nos pidió que lleváramos fotos, videos y la carne restante como evidencia.

Sin embargo, nuestros intentos de seguimiento fueron recibidos con mayor frustración. Al día siguiente, cuando llamamos para confirmar la presencia del dueño en la tienda, la cajera nos informó bruscamente que no estaba allí. Esto se ha convertido en un problema recurrente. Cada vez que llamamos, la cajera parece...

Cashier have no manners to help customers, I went to the store to let them know our chicken spoiled and they continue to tells us that maybe we left it outside the fridge and that they couldn’t exchanged it because it was bought the day before, they even processed to tell me that if I notice that the chicken was spoiled that why didn’t I go that same day to tell them and I said because I put it in the fridge to be cooked the next day because I wasn’t planning on making it the day I bought the chicken like it’s common sense. They were trying to blame it on me that the chicken was spoiled but it was the first time we have bought something spoiled from that store, they need to give better customer services and not have those cashiers with...

This place is a hiding gem. It is a grocery store, restaurant and catering center. The catering is the best Mexican food and service we have found in San Marcos. They have the best pricing and make sure you have everything you need to make your event a big hit. They also have a butcher inside and the meat selection is amazing. Then the pricing makes it a win win. If you have the chance swing by there for a taco or purchase your next BBQ stuff. Thanks...