Cricket Wireless Authorized Retailer — Local services in San Pablo

If I could give this place less than one star, I would. If Google reviews had black holes for bad reviews, I would push this place past the event horizon.

Do not shop at this rip-off establishment.

A few days ago my girlfriend and I bought two iPhones there at an OK price. The salesperson sold us cases and screen protectors for the phones. We did not ask the prices for those, but I am willing to pay more than the Amazon price to support a local business. They also sold us one pair of earbuds. We did not know that the regular iPhone earbuds were in the boxes with the phones. The salesperson said the earbuds were regularly $120, but we would get them for $70.

When we got home we found out that we had been charged $119.96 for the cases and covers, that we did not need extra earbuds, that the earbuds we had bought should retail for about $30, and that the most expensive iPhone 11 screen protectors on Amazon are $20 for a two-pack. The packaging for the screen protectors was not in the bag with the iPhone boxes, earbuds and receipts.

When we returned to the store today, the salesperson told us he had done everything correctly, that $29.99 each was the correct price for the screen protectors and cases, and that the earbuds were not returnable, even though the package had not been opened. When I asked to speak to the manager, the salesperson claimed to be the manager and owner of the store. Another Cricket store told us later that they sell an iPhone 11 screen protector for $14.99. I am going to guess that price is for a two-pack.

I got no help from Cricket phone and chat support. They told me to return to the store and ask for the manager. They could not give me the name of the store owner, nor could they verify that the salesperson's name on the purchase receipt matched the name of the owner.

One can accept the $30 price for each case and add another $30 for screen protectors (rather high prices, but legitimate). That comes to $90 that we should have been charged. The total charge for the earbuds we don't want, the cases, and the protectors was $190. This store ripped us off for $100.

Let me repeat. This store overcharged us by $100 and refused to make it right.

Rip-off establishment. Do...

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