Jelly's Place — Local services in San Pablo

Julie, YOU took away a chance from Cheeyoo and wasted our valuable time by making us vising for more than 2 months. 1000s of dogs just like Pepe&Cheeyoo found homes. Please don't bring dogs from other countries if you don't have good understandings and mean to help them to be adopted.

Julie is barely available, incompetent, and disorganized, yet animals need her approval as if they are personal animals. It took almost a month to finally talk to her. We tried to foster THE CHINA DOGS (that's how she referred them) Cheeyoo& Pepe who lived in the shelter 4-5 years now. They are rescued from Korea and China. We called, emailed... Janeen said she even printed out the email to her, and still didn't read it. When we finally schdeule to talk on the phone, or courses she didn't call us, when WE called, they put us on hold for 20mins, and we hung up. Showed zero respect or remose of wasting other's valuable time, because they are understaffed and dealing with emergencies like all the time.

When we finally talked, she asked if we would keep them outside. We said no. We do not have fenced yard in our property but they we'll provide enough walk and give them their own bedroom, and cover floor and walls with pee pads, so they can go potty if they need time to decompress.

She approved but we can take them home only after we visit them until they can be familiar with us. She said come anytime, anyday, even the days they are closed (Mon-Tue). When we showed up, Michael who actually takes care of dogs told us that dogs have set routines and we can't visit them randomly and needs to schedule. So we had to come back without visiting them. By the way, we live Oakland Hills area and it takes for an hour to get there with traffic.

Nevertheless, we established a routine and visited them from June to now(August), and dedicated total of 3 hours weekly to establish trust with Cheeyoo&Pepe.

During those time, we continued dealing with communication; zero or very late response and by the time we get a response, someone told us already different things. So confusing and frustrating but we had to bite our tongues because we really wanted to give Cheeyoo& Pepe thelife they deserve.

They wanted to transfer dogs to my house themselves since dogs are unfamiliar with car rides. The day we signed the agreement, they requested photos of my street and property to "visualize the drop off" Michael said the easiest way is just bring dogs on leash. Again, staff are not on the same page. Everyone talks differently. While we really wanted to help the dogs, we had to make a responsible decision if we can keep dealing with this kind of judgements, rudeness, confusion and disorganization while we have the dogs because we expected that we'd likely foster them for years.

Since Cheeyoo did make some progress with us, and Michael told us that Pepe gets along with other dogs, we decided to adopt Cheeyoo. Again, Julie help us up for a few days, and during that time, another person emailed regards assisting fostering Pepe and Cheeyoo which we already moved on from fostering.(sigh)

Finally, Julie rejected the idea of adopting CheeYoo since SHE believes that Cheeyoo has to be with Pepe and SHE feels uncomfortable that we don't have fenced yard.(which she knew it and ok with in June) she claims that they need lots of outside time. YET, the dogs can go to the play area only once a week for 30 mins.

Julie believes that having their own room, own bowl, eating quality food and treats, sleeping in peace in their own bed, getting full attention is worse than keep living outdoor shelter where strangers drive by all the time, being surrounded barking noise, eating food out of their choice. I walk 2-3 miles a day, go out to trails on the weekend. And this is worse than going out to the play area in the shelter once a week for 30mins??

Is the decision really for dogs? Or for her? I told from the beginning that I am mentally, physically, and financially can afford their difficulties, yet Julie rather keep THE CHINA DOGS in the shelter. I am so sorry for...

First off, I am so happy with my adopted dog Remi. I am grateful for Jelly's Place for covering some of the costs & for finding Remi, but my experience of adopting her was dulled by the severe lack of communication from the staff. If everything was communicated beforehand & proper expectations were set, the adoption experience would be totally different. I wouldn't recommend adopting from Jelly's Place if you are not willing to actively check in with their staff & you are okay with being ignored.

The process of adopting Remi and getting her procedures done was not handled well by the staff. There was a severe lack of communication. I met Remi when she was first brought to the shelter. I was told that I would be contacted to explore the possibility of fostering to adopt her within the next few days. I waited two weeks & I did not hear from Jelly's even after sending them emails & leaving voicemails. I was only able to start the process of adopting her after visiting Jelly's after 3 weeks. Remi was not spayed before I adopted her which was fine since I was fully willing to get her spayed. Remi also needed a hernia repair after speaking to the vet. Previously, I was told that Jelly's Place would cover Remi's spay & hernia repair since I went through the vet that worked with Jelly's Place. However, during her appointment, the vet found a mass on Remi & I was told to wait for Jelly's Place to raise the funds to cover all her procedures. I was fully okay with waiting but after 1 month, I had not heard back from Jelly's Place. I sent emails, text messages, & left voicemails for the next 2 months. I got a few responses from the staff saying that they will pass the message on. I ultimately did not hear back from anyone & after 3 months of the vet discovering the mass on Remi, I scheduled an appointment directly with the vet & covered the costs of...

I went to surrender one of my dog as he had gotten into an accident and unfortunately we had no money to pay for his surgery. When we arrived it was nothing but rudeness from owner. They had no sympathy. As me and my sister were crying they ask us to donate money as it would cost them a lot. They later posted my dog and made up a sob story saying we were horrible people, he was an outside-indoor dog just like all of my other dogs and would only go outside if he needed to use the bathroom or went to play with the other dogs , instead they said he was only an outdoor dog and bashed us saying its way to cold for a dog to be outside but as soon as we showed up, all we saw dogs ranging from big and small, puppies to seniors, out in the cold. We also told them his owner was extremely mentally ill and couldn’t take care of him, we also rescued the dog from a very abusive household when he was 3 but since then life took a turn on his owner. They posted saying we never took care of him, not one hair cut or penny to give them and never showed him love. I get your business and money from donations but to post a made up sob story bashing us is way below the belt. They went as far as to say that even his name bothered them, his name was spot because he had a big beautiful black spot on his eye and back. They are very unprofessional! So sad to see the need to bash others in order to get money. In the end i blame myself for going to such horrible place. You can still see the post to this day even though it was from last year but it just never sat right with me. I don’t want anyone who comes from the same place we did to get the...