Big 5 Sporting Goods — Local services in San Rafael

I felt discriminated against. As soon as my kids and I walked in, they were watching us following us around the store. An employee snatched an item from my 4 year old's hand snapping at her asking if she planned to purchase the item it would be at the register. We bought a ball for my son and some other items total was $75, the stitching on the ball was torn so we turned around seconds after buying it to exchange the ball receipt in hand the cashier that rang us up present as was the cashier that we showed are receipt to for the exchange was present when we purchased it MINUTES before he examined the receipt and dragged his feet about doing the exchange asking us 20 questions and when I pointed out that we just bought the ball with the cashier next to him IN FRONT OF HIM MIND YOU, he asked the other cashier if we in fact bought the ball from there and she hesitated saying ummm I think so. It was so aggravating because it seemed that because we were Hispanic we were being mistreated. Caucasian children were running around the store carefree while we received unfriendly employees who were very...

10/3/2024

My husband went into this store today early morning. The employees kicked my husband out the moment he stepped foot inside. My husband is an Arab man. He was wearing his work outfit he owns a private security company these racists just told him to get the hell out he wasn’t allowed inside. If he didn’t leave they would call the police. He called me immediately in disbelief. We’re a hard working Muslim family who pay for everything. He went in the store with the intention of purchasing working boots. These are extremely sensitive times and I am beyond offended by the behavior all the WHITE employees displayed. I will never ever go to this store again. For any Muslim people reading this I urge you to not support this particular Big 5 store. I myself am White. I have personally never been racially profiled. This instance he was alone. I feel absolutely disgusted by this behavior. I am beyond outraged this behavior is inexcusable.

I hope the owners and the management of this establishment don’t feel the same hatred...

So I went the first time and this super nice cashier (with long hair) was so awesome that I gave him my email to sign me up, which I don’t normally do. Got an email two days later, and there was an item on one day sale. I also had my $5 off that I got in the mail. Went early, and the cashier was this white woman with fake nails that were too long to ring the keys of the register. I sat there for a much longer time to pay because of her nails!! No hello,nothing! I don’t think she looked at me once during the whole transaction.. she finally located the label.. then I put the $5off coupon on the table next to her, right under her eyes!! She said ‘can’t take two coupons’ still looking for at the register.. I said what two coupons?! She said ‘I scanned a coupon to give you the special’.. having had enough of watching her nails cluck and watching her move her hands Luke they’re burnt, I decided to leave the store, leave the coupon and never return...