Bagel Street Cafe — Restaurant in San Rafael

The young workers struggle with providing good customer service. As soon as they pointed out that their mom is the boss/owner, it was clear that they were not concerned about being accountable and the customer’s experience was not priority. It is a shame that the manager is more concerned about being right rather than respecting his boss (mom) and focusing on growing the business.

The roastbeef sandwich I ordered was prepared with fatty end cuts of meat (no slices). The rest of the sandwich was great except for the excess of mayo. I ate half of the sandwich minus the majority of the meat that was left partially chewed on the plate (sorry for the gross image). I peeked at the second half and the meat was the same low quality. I walked the sandwich to the counter to convey my experience and the first worker offered to open my sandwich and replace the meat with something else. I told him that I was not Ok with this solution and he pointed out that since I ate half (minus the partially chewed meat) they would not replace. It was clear they were not interested in the customer’s experience. The manager was thrilled that my family and I left the establishment and were not coming back....

This place is great! A real no-nonsense style set up. The cashier is ready to ring you up, and there are people dispatched immediately to work on your order. You can tell they're well-oiled team and ready for big rushes I am sure they get. As somone who's worked in places like this, noticing they had paper sacks pre-un-folded and puffed up ready to go let me know this. They're not a chain, so while yeah, they could have been more 'smiley', I was there to get coffee and a bagel sandwich fast, and they did just that (and the coffee was decent too AND I drink decaf and I can tell it hadn't been sitting out forever like decaf normally has). I don't usually leave reviews but this place and I doubt they'll ever see it, but it's just exactly what the world is missing nowadays. Simple menu, good prices, fast service, great food, no nonsense. The few seating spots seemed occupied by regulars who seemed very happy to be there. I don't shop in Northgate plaza often, but if I am ever there again in the morning I will plan to hit...

Come to this location if you want to be charged 816$ for your 16$ order. I live an hour away from this location and had to go all the way back to right their wrong. The cashier laughed the entire time I explained the situation and was not that apologetic. She was the one that charged me last time. To top it off while I was on the phone with my bank, she informed me the cashier had charged me 800$ a second time while trying to transfer my money back. My suggestion is for this cashier to slow down. This situation has caused me a lot of undue stress to file a claim to get my money back. The least this establishment could have done is offered compensation for all of the trouble they caused but instead they were focused on getting their 16$ back from the original transaction. I'm not saying don't go here I'm just letting everyone know to ask for a receipt and check their bank account when they make a...