Gadget Pro — Local services in San Rafael

This store has bad customer service. We had a warranty through Costco (square trade) that only allows repairs at 2 stores, Petaluma or San Rafael. We decided to stay in the county and chose this store for screen repair. They had to order the screen (we prepaid) and said three to five days for it to arrive (iPhone 11). A week later we hadn't heard from them; when my husband called to ask about it, they said they tried to call, but the phone hadn't worked! Hmmmm, all our other calls went through, no problem. I brought the phone in for repair and also brought a glass cover for the screen to protect it from more damage. An extra $5 for putting the cover on. Fine, I paid it. When I picked it up, the guy told me they got a few dust specks under the cover! Not a huge deal, but I had professionals do it to avoid that happening! Now, 9 days later, the corner of the cover is peeling up and since they didn't provide the cover, tough luck. Also, they could not use genuine Apple parts (why would square trade restrict me to an unauthorized parts dealer?) so they told me I'd get an error message about unauthorized parts for five days. Nine days later, I'm still seeing an error message! I called in and they told me it's fifteen days for the error message in the place I'm setting it (settings), but was just five days on the screen lock. When asked why they didn't tell me about the fifteen days and save me a phone call, they blamed it on Apple! I recommend trying a different repair shop if you want...

Amazing customer service and turn-around time, truly.

But the product is terrible. I had my phone done in December and it cracked due to cold (~30F) weather-- I left it in my glove box while climbing and came back to a cracked screen. I explained this to them and they redid it in January, true to their warranty.

That screen cracked in March for the same reason-- 25-degree cold -- going outside in my (waterproof) jacket pocket in the snow. I called them with my complaint and they said they would give me a discount on a screen replacement, so I went back a third time.

This screen never seemed to work quite right-- some of the buttons were sticky and there was some lag. I thought it was just the screen protector they put on, but no. When my screen inevitably cracked again (Im out in 20-30F weather frequently and NEVER had an issue with the real apple screen), I had someone else do it with a real Apple screen. Apparently, Gadget Pro had failed to connect the home button cable correctly.

Go to the real apple store and get a real...

Gadget Pro took good care of my phone today. They are busy on Sundays...be patient...I still appreciate that they fixed my cracked screen on my iPhone 5s in just over one hour. Beats using my insurance and paying the $199 deductible, and having to transfer all my data, etc. Good as new! ...