Golden Gate Bridge, Highway and Transportation District — Local services in San Rafael

Sunday January 25th, 2015. Bus #10 Northbound scheduled to leave Sausalito 10:52 am went by 10:44am a full 8 minutes early. I called the info to see if another #10 would come at 10:52am or what & it rang over 5 minutes after it announced it was transferring to an Agent. I redial & same thing 7 min. Redial again rang 15 minutes after announcing transferring to Agent. Gave up. ALSO I'm still waiting for 6 years for $175 check when I was forced to stay at a hotel when the last #80 to make a connection to Mill Valley zoomed by 3 passengers who were all flagging the driver down at Lombard & Fillmore. One was a young girl about 14 who then wandered away & never returned for the bus an hour later. We never found out if she got to Marin some other way or got abducted, raped or even killed. Next day I checked with police and could find nothing. A girl that young should not be wandering San Francisco alone that late at night and is too inexperienced to know danger if it's happening in front of her. Overall, these are terrible ways to...

I needed to add a car to my Fastrak account and I couldn’t log on to the website. At 4:00 pm I tried calling and got a message my hold time would be 46 minutes now remember I already spent time trying to get into the website.

Every couple of minutes the message updated my hold time until it said I had only two minutes to go. 4:46 (as the original hold time) came and went. That’s when the wait time updates ended.

I stayed on the line until nearly 5:10 when it dawned on me it was past quitting time. I only stayed in hold this long because I was reading and had nowhere to go.

Astonishing lack of service. I wish I could give negative stars.

Came back. All is well. I spoke to Randy and Denise who took care of my...

"Describe your experience with Golden Gate Transit".... Hmm waiting about an hour total when 4 different busses were supposed to stop but never did wasn't very convenient. My group and 4 other groups were trying to go the same place as me. Only one bus drove by in that time and when we waved him down he just kept on driving by. When we finally caught one, the driver was very rude even compared to other bus drivers.

Just take a couple city busses to get to the golden gate, don't waste your time with these guys. It's about the same price for that anyways. Around $5 from...