Enchanted Florist & Gifts — Local services in San Ramon

Beware I ordered and paid for a boutonniere and corsage 7 days before prom. I got a very passive call from enchanted 1hour and 20 min before pickup stating what I ordered and paid for 7 days prior was not available. I said you are calling an hour before... she laughed at me and said your pickup is not until noon. I said excuse me an hour and 20 minutes then. Not only did they take my order and money, she was unapologetic that they could not fulfill the order and was corrective and sarcastic about the time. I called 6 other florists asking if they had the white Rose's finally 1 florist agreed to make both with 2 hours to spare. When I called enchanted back she argued about refunding my money and said she could now make the order. I had already paid a second florist and had re ordered both. She was very hesitant to refund me and made excuses that she had left a message as i was calling other florists. I do not want this to happen to anyone else. The mistake was big enough... but the attitude of taking no responsibility, being passive and corrective and argumentative to the client was what was...

Enchanted Florist put together the most incredible Thanksgiving pieces for our home. It is fantastic to support a local small business that supports our kids and local schools and not the box stores! The flowers are beautiful with an incredible assortment and greenery at a price that cannot be beat--- the design is outstanding and makes Costco and Safeway look like amateurs at best. I am tired of Costco flowers going dead after 3 or 4 days and friends complaining that what I send them don't last and look horrible-. It is nice to have something that is top notch- perfect and fresh and at the same price as online or in a grocery store. The staff is friendly and very helpful as well- they offered a number of suggestions and even did extra touches that I did not even ask for. What a very special team and a great business. We are very fortunate to have them in our town.

I cannot wait to order for Christmas and with their beautiful and reasonable stock, will stop in for small...

I live on the other side of the US and found Enchanted Florist & Gifts to send my brother flowers. I ordered online and went with the tropical arrangement, as I know those are his favs. I got a call just a few moments after placing the order from their team to let me know that they had limited options for the tropical arrangement, but that if I had some wiggle room on delivery date and time (same day vs. next day), that they could make it work. I said that was perfectly fine as he was coming back from Hawaii yesterday. They just got delivered to his home a short while ago and his response was perfect! "Thanks for the beautiful flowers! They are super beautiful! It looks like Hawaii." If you're looking for a Florist in the greater SF area, I highly recommend going with Enchanted Florist. I'll definitely be ordering with them going forward. Thanks...