Starbucks — Restaurant in San Ramon

Although it says “kid friendly” it is in fact not kid friendly, or that’s how they make you feel when you walk in. My friends and I have been coming to this location for quite some time now. Recently in the last few weeks the baristas have made it very uncomfortable to be there. One will roll her eyes as the children walk in, others will give off very negative vibes. Well after seeing it continue to happen we decided it was time to bring it to the managers attention that the action of her employees is unacceptable for the behavior they had towards mothers and their children. She did apologize, but she also continued to say that there has been noise complaints in the past and that she would talk to her employee but she did not seem sincere with her apology nor did she reinsure that Starbucks is a kid friendly establishment and make us feel welcomed back. In fact she did the opposite, we left feeling very uncomfortable and unsatisfied.

I would recommend drive a few miles in any other direction, to get a cup of coffee and chat with...

So this was my fault, I take full blame for my order not being what I wanted

I ordered an iced caramel macchiato & forgot to ask for oat milk instead. I went up as soon as I remembered, maybe two minutes later tops! I asked if there’s any way I can ask for oat milk instead unless they’re already making it (I would’ve gladly paid the upcharge if there was one). The cashier responded “yeaaaaaa they are already making it”.

I sat there a good 10 minutes watching at least 4-5 drinks be called out. They definitely hadn’t started my drink.

I think it was just the lack of caring or consideration. I felt bad asking, this was before 9am. I can’t have regular milk because I get flair ups in my skin, but like I said, I’m the one who forgot.

I’m not going to be coming to this location anymore because of the lack of effort, she didn’t even ask. In different locations, there had been no question to make things right. Call me picky or whatever but it was pretty much a...

This is the closest Starbucks to my home and it would be nice to be able to go into this establishment and have it clean, organized, and stocked. The customer service is fine, not exceptional, but it will do. I'm giving this rating due to the incredibly horrible cleanliness of this Starbucks. Every single table in this place is dirty, not only with crumbs and smudges all over, but with trash on each table. Trash on the floor, straw wrappers, napkins, the area where the condiments are located is even worse. Then you look outside the establishment and you see the same thing – napkins, straw wrappers, straws, empty Starbucks plastic cups, etc. This is on a Sunday afternoon when there is not many people inside, I can only imagine what it looks like on a busy week day morning. This is not the first time that the cleanliness of this place is horrific. I truly hope this Starbucks cleans it up and begins to take pride in their...