Gamer Girlz, Llc — Local services in Sandpoint

I want to share our very disappointing experience with this third party seller who fulfilled a PS5 order we placed through Walmart. While it was listed as “like new,” the console we received was anything but.

From the moment my brother tried to use it, it overheated within minutes. The fan didn’t work properly, and he couldn’t even start a game without the console shutting down. Despite the company’s supposed “90-day no-defect guarantee,” we’ve had zero luck getting in touch with them. Our email to them about the issue has gone unanswered for over a week and a half. Every phone call during their listed business hours just leads to a message saying they’re unavailable. We’ve left voicemails and still no response.

We even took the console to a repair shop to get it diagnosed, and the technician found multiple issues. It’s clear this was a poorly refurbished unit. There was superglue piled up where a connector should have been, the fan was an aftermarket part that has visible damage. The repair shop was shocked and told us that there are probably other issues with it and that it would cost as much as a brand new PS5 to fix all the problems. In other words, this was nowhere near “like new.”

We also tried reaching out to Walmart for help since we bought it through their platform, but they recommended contacting the seller so we were trying that first. I just reached out to Walmart again and they are going to process a full refund because we haven’t heard back. So thank you Walmart! But we are out the $70 that we paid to get it diagnosed. Maybe we shouldn’t have taken that step, but we felt we weren’t getting an answer and thought knowing the issue might help.

Overall, I am glad we are getting the money back, but still hope to warn others that this company has terrible customer service and their repair quality...

I had a great experience with GamerGirlz! I can tell that they really care about their customers, their team and their business! Looking at their website for the first time today I was very pleased with what I saw! They’re very invested in helping teens get a head start in the world by offering them jobs and they even have a Youth Mentorship & First Job Program! I wish there was a program like that in my area when I was younger! It’s so cool to see. 🥰

I purchased 2 GameCube games from them through the Walmart App and I was very happy with the quality of the games I had received! They’re so nostalgic and remind me so much of being a kid again! ❤️ 1 of them had a case, the other did not. I don’t believe that was specified, but it very well may have, even though I did double check it but it’s possible I over looked it. I mean I did overlook the second game I received that they had carefully stored in the case of the game I received. So yeah, I don’t have the greatest track record with paying the best of attention at times. 😂 But anyway, I’ve been ordering games both new and used for 10+ years and I know that there’s always the risk of purchasing a game that may show up with or without a case. So that wasn’t a problem! But the game that I did want to have a case, definitely showed up with the case, and I am so stoked over that! The paper insert from GamerGirlz was so sweet and made me feel like a valued customer. They make it very clear that they are willing to make all kinds of accommodations for us customers, free of charge and to communicate anything we need. ❤️ It was so refreshing to see that! 🥰

As a girl myself, I love supporting women owned businesses therefore I will definitely be buying from GamerGirlz again in the future and I will also be recommending them to everyone! 🥰 Thank you,...

I ordered a package under the name Joseph Munoz waited a whole week for it just got it to be late who the hell does that bro my package isn't even here yet I could've bought from better people y'all suck and if I don't get it this week either finna sue or refund cause I literally needed this for a birthday today there so damm lousy when I needed there help I placed my trust in them and they didn't even bring it and now a birthday is ruined like y'all needs compensate or something Bru cause that's not fair to the people who actually need their packages and u have bad reviews so how am I supposed to believe u and know...