Brandon Wine - State Farm Insurance Agent — Local services in Sandy Springs

Good morning Brandon this is Timothy SR TODAY IS FEBRUARY THE 2ND 2022 I JUST WANTED TO TAKE A MOMENT TO TELL YOU THAT FOR THE PAST COUPLE OF YEARS OR SO YOU GUYS HAVE BEEN NOTHING BUT THE BEST EVERYONE THAT I'VE TALKED TO HAD TO DEAL WITH YOU GUYS HAVE MADE IT WORSE EVERY ACCOLADE THAT I CAN EVER GIVE ESPECIALLY WITH THE YOUNG LADY EMILY THIS MORNING SHE WAS ABLE TO HELP ME VERY EFFICIENTLY AND QUICKLY NOT ONLY THAT USUALLY WHEN PEOPLE TELL ME THEY'RE GOING TO SEND ME A EMAIL OVER WITH THE INFORMATION WELL YOU KNOW HOW THAT GOES BUT I MEAN FROM THE TOP OF THE HILL TO THE BOTTOM SHE SHE GOT IT OVER TO ME FASTER THAN I COULD RECEIVE IT I KNOW THAT'S NOT ACTUALLY POSSIBLE BUT SHE WAS QUICK AND I JUST REALLY APPRECIATE THAT AGAIN ALL OF YOUR EMPLOYEES AND YOURSELF HAVE ALWAYS SHOWN NOTHING BUT GREAT GREAT CUSTOMER SERVICE AND I KNOW OF A FEW COMPANIES THAT COULD TAKE A LESSON SO THANK YOU THANK YOU THANK YOU EMILY FOR YOUR PART AND IT TODAY AND WHEN I DO SPEAK TO YOU ON OCCASION YOU'RE ALWAYS VERY PLEASANT CARING AND AND JUST I MEAN ALL AROUND COOL ANYWAY THANK YOU SO MUCH AGAIN AND I LOOK FORWARD TO OUR CONTINUED BUSINESS WITH EACH OTHER AND AS I'VE OFTEN HEARD IT SAY THE LONGER IT GOES THE BETTER IT GETS THANK YOU THANK YOU THANK YOU...

If I could leave 0 stars I would. Not only did Brandon Wine’s office botch my auto insurance which made me have to look for car insurance somewhere else, but they sold me a policy for home insurance with a deductible of $15,000. I only found out after I made a claim for a new home I purchased.

This house is not even worth half a million dollars and I am now being made to pay 15K as a deductible to process my claim? How is that even legal? Everyone I have spoken too says they have never heard of such a high deductible before. How could filing a claim leave me nearly bankrupt? I will be following this up with complaints and any necessary action to rectify this injustice. Horrible service from State Farm!

ADDENDUM: You can see from their response that they have shown no responsibility to offering a ridiculous deductible to a new home buyer, without providing clear explanation to their implications. I would never have chosen the lowest deductible offer if I knew it would mean I’d have to pay 15,000 dollars to file a claim.

Their office did a poor job selling me insurance and I would avoid...

I have joined this company for my auto insurance for some time now and each time I receive a call from other merchants I think twice. The reason is because I found a customer care attitude, the account reviews if there is something that need my attention to quickly remedy it to avoid any lapse in the contract therein. A laugh during a conversation with any one is delightful for it denotes the quality of the public relation character much alive in the team. I purchase a car a few months ago and the time to put the insurance on it was about to elapse 11pm prior to the midnight deadline on that day - made the call immediately I was able to be insured ready to go on my trip to South Florida to tell you the truth I was a little nervous for I thought it would not be possible at such time of the night . Thank you to all of you for making my transactions hassle free over the years keep up the good work. It pays.

Danielle...