Lauderhill's Fine Jewelry — Local services in Sandy Springs

Wow. I just called about having a very delicate ring sized, and got the snottiest treatment! I ask if they had a master jeweler available and she dryly said, "Well, we don't bow down when he walks by." No laugh, no follow up comment, just silence. Excuse me? Master Jeweler is a GIA certified professional. She said she'd never heard it but that they have a guy who has been doing repairs for years and "He can either fix it or he can't. I don't know what else to tell you." More snot. Then I asked when he would be available to look at it. Here comes the super snot! "He busy working and can't drop what he's doing to talk to you." Wow. I simply asked when he was available, thinking she'd give me an appt time! Seriously! Then she said I should just drop it off "and he will look at it when he looks at...and then either tell you he can fix it or I don't know what. You'll have to go somewhere else, but I don't know where you're going to find someone to fix it if he can't." Sure! I'm going to leave my $30k ring with you and wait for you to get back to me whenever?! And not talk to the jeweler about what I need done?! I am new to the area and was hoping to find a local jeweler to build a relationship with....

I came to Lauderhill’s after a glowing recommendation from a family member, in order to help create the perfect engagement ring for my to-be fiancé. I worked with Geneva to examine all of my options in order to pull it off. Having never purchased nice jewelry before, she was very glad to help walk me through all of the in’s and out’s, educate me on diamonds, and offer suggestions for settings. In the end, I settled on taking a family diamond and resetting it into a new band. I was so impressed with the service, and my fiancé (now wife) loved the quality so much, we went back to Geneva for her wedding band. I also purchased diamond stud earrings and a pendant necklace for her wedding gift. They also helped restore my wedding band, another family heirloom to looking like new! We needed to bring the engagement ring back in recently to have the basket for the main stone adjusted and they had it looking even better than before when we came to pick it up. We have nothing but great things to say and look forward to giving them many more years of our business. From new purchases, redesigning older stones and settings, to repair and maintenance, Lauderhill’s seems to have all the...

I too would give them a zero if possible. I took my nearly new ladies Tag Heuer Aquaracer to them (trusting them from past experiences) and paid them $40 for a battery and "pressure test" by a third party repairer. I get a call from them that the "man they've been doing business with for over 30 years" told them the watch needs a new movement. Get this: the owner of the Lauderhills did not know if this "expert" was even certified to repair Tag Heuer! Further, he seemed oblivious to the word culpability. Bottom line: DO NOT TAKE YOUR WATCH to these people. They have blindly trusted someone with a fine watch, and are clueless about credentials. And they didn't even have the class to offer me a 40.00 refund since my watch was not repaired (despite the hundreds of dollars I've spent here on jewelry over the years. They could care LESS about you or your jewelry you didn't purchase from them. They are simply not culpable (there's that word again). Pathetic...