LUX Med Spa — Local services in Sandy Springs

LUX Med Spa was recommended to me by a skincare professional because I was interested in finding a way to eliminate or significantly lighten sun damage to my face. I met with one of their technicians and was encouraged to have the Halo laser treatment. I was looking forward to it and was told that I should expect good results that would be noticeable once the swelling subsided post-treatment and that, particularly within 3 months, I would see a marked improvement. She said she would use a stronger setting for the laser to heighten the success of the treatment and walked me through the procedure. The procedure, scheduled a couple of weeks later, went well - it was uncomfortable, but with the pre-numbing of the area, it wasn't unbearable by any means. I left with the products she had provided for post-care and used them as instructed. The next few days my face swelled considerably, but within 3 days it had mostly subsided. The flaking and peeling continued for several more days.

Here's the rub: the results were virtually non-existent. I saw no immediate lightening of the sun damaged areas, or really any improvement at all. I called and texted the technician and, at first, she responded. She said she never said that one treatment would be sufficient and that I might require additional treatments. When I texted again with questions about why I was seeing NO results, she basically ghosted me. I heard nothing further from her and there was no followup communication from them.

The moral of this story is: based on my experience, save the $1,650 for the Halo treatment, unless you're willing to spend much more to get the results you really want. Three months later, I have still seen NO improvement at all! Very, very disappointed! Equally disappointed by their failure to follow up with an...

Wish I could give 0 stars. My wife has been going here for a little over a year and never had any issues. Then in December, she went and had a new girl who used tools on her for a facial which she doesn’t normally get. The next day she had to go to the doctor and it turns out the med spa had dirty tools and had given her a staph infection on/ in her nose that lasted for weeks. The response from the spa was very rude and accusatory of her claim that they gave her the staph infection. All we asked for was to cancel the rest of her contract and refund her for the December service. Here we are in February and we are still getting charged the monthly fee and when she called to ask them to refund again they told her if she didn’t make the appointments she was going to be charged an additional $75 for no show. The front desk staff/ manager has been zero help and continues to refuse to rectify the situation. Ladies, save your money for a med spa that actually cleans their tools as I would hate to see what happened to my wife happen to...

VERY DISSAPIONTED WITH MY RESULT! I went 3 month ago to do my lips i paid 550$ for full JUVÉDERM filler, The place is very nice, and the lady that did it to me is very nice and did a good job! BUT after 2 month it looks like there not much left, i came back and show them my lips and ask them if it is Normal that less then 3 month you'll feel like almost everything is gone... so they blame my body metabolism (i wish i had a good metabolism)! and didn't take any responsibility of the results or that i'm not a happy customer! I ask to speak with a manager and they ask from me to send e.mail and i did to Courtney Rodriguez and all what she offer me is 25% off on a new filler! i ask her if it sound her normal to spend more money on something that not working? i never got answer back! very not PROFESSIONAL! think twice before you going to a place that not taking care of...