Hobby Lobby — Local services in Sandy

CHECK THE PACKAGE BEFORE YOU BUY IT!!! Missing items. Customer SERVICE is also MISSING!!! We bought a packet of Golden Taklon paint brushes (no number of brushes listed on the package), on sale, for my granddaughters birthday. Looking at which type each of the brushes were, that were listed on the back of the packet as she removed them, she noticed that NOT ONLY were 4 brushes Physically MISSING from the package of "suppose to be 12 DIFFERENT brushes), but 3 other brushes listed were missing, with duplicates of the "lesser" brushes in their place. So in all, the packet was MISSING 7 of the 12 brushes suppose to be in the package. When we returned it to the SANDY store with receipt in hand, they didn't have any packets for us to exchange, so we asked for a refund. A manager was called because the top of the package had been cut off. A blond with glasses showed up. We explained the MISSING AND WRONG brushes to her. Her comment was, "Why did you open it if you're returning it?" We said, "You can't see the brush type on the handle unless you open the package and take the brush out. We JUST WANT THE BRUSHES WE PAID FOR but the store is out of packets." Looking online she couldn't find the packet and seemed to question if we bought them there. My husband pulled them up on Hobby lobby webpage and the numbers matched the receipt. She then said, "Well, if it's been cut opened I can't put it back on the shelf and re-sell it. So I should NOT give you a full refund." We again explained it has BOTH MISSING AND WRONG brushes. She was ONLY concerned about being able to get it back on the shelf to sale to someone else... AS-IS with MISSING & WRONG brushes. She seemed FINE putting that back on the shelf and letting someone else buy it???? probably what happened to us, (non artist people who didn't know what to look for.) She then implied since it was opened how did she know we didn't take them. (Sidenote: Well, 1. That's dishonest. 2. That's not very clever calling attention to them missing if we had taken them.) AND very bad Customer Service especially with a long line behind us hearing all this. She was called to another register so she "sort of" OKed the refund and left. We got our money and WILL NOT SHOP THERE AGAIN. The cashier was very nice (so one...

Eew! A few years from now, reports of cancer in people who work/have worked at Hobby Lobby will become the stuff that nightmares are made of.

EVERYTHING in this place is made in China. This place is Harbor Freight only they sell cheap kitsch rather than cheap tools. The off-gassing of the chemicals used to produce the garbage this place peddles has got to be forming bladder cancer in one or more unsuspecting employee as I write this.

I'm not saying this place is as bad as Dupont's Chambers Works manufacturing site in southern New Jersey, I'm just saying it's close. I wouldn't wish cancer on my worst enemy, either. But I am saying that I wouldn't work here without a hazmat suit and bottled oxygen.

I don't know whose fault it is that America doesn't make anything anymore. Like anybody else, I prefer inexpensive over expensive. China has been the answer to American middle class purchasing power decline for decades. There doesn't seem to be any sign of abatement any time soon.

The company's president, Steve Green, was a big fan of 2500-year-old artifacts from the Middle East. Had been since at least 2009. Seems he was going to build himself a bible museum and needed to smuggle priceless relics using shipping labels marked "samples." With the help of greased palms in other Arab countries, he pillaged the country of Iraq but got caught. In the Christian world, as long as the ends justify the means, the means are perfectly acceptable to even the least of the hypocrites. Thanks, Obama?

But I digress. While I don't remember her name, I've worked with perhaps the nicest person in the world at Hobby Lobby's framing department. I laid down a few hundred dollars for a number of prints recently. I found their framing service to be excellent, fairly priced and the service exceeded my expectations. For that reason alone, I'll patronize them.

As for the rest, I hope Trump's trade war with China puts Steve Green and his bible museum out...

I normally love this store. But I was very frustrated when I was trying to return an item. I never write reviews for anything so know that I was treated unfairly and that is what prompted me. I went in originally to exchange an item that I had received as a gift so I didn't have a receipt. They gave me in store credit and they gave me about 50% of what the item originally cost because it had been 50% off in the last 30 days and I was fine with that. I went and grabbed another item that was in the same department but they charged me full price for it because I guess their 50% off deal was over. So I paid half on the redemption card and half on my debit card. I heard the cashier say there was a coupon and since I was not expecting to pay full price I asked if I brought the coupon with the receipt if I could get a refund back onto my debit card. She said that was fine so I went home and grabbed the receipt and coupon and returned a couple of hours later. First the manager told me I needed to bring the item with me to do that?? I told her I was not informed of this and she said she would make an exception and do the refund for me. They processed it as a return but they placed the entire amount on a redemption card and then had me pay for the discounted price and keep the refund on the REDEMPTION CARD! Goody! Now I am forced to use the money in your store anyway?! I tried to explain what the previous employee had said but the cashier just shrugged her shoulders and sent me on my way. You better believe I will be calling tomorrow to get a better explanation as to why the processed it that way instead of giving me the refunding amount back on my debit card! It even explains on the back of the receipt that if you bring in your receipt for a refund you will be refunded in the form of payment at purchase. I used both the redemption card...