Dossenbach's Finer Furniture — Local services in Sanford

When i went in Dossenbach’s furniture store on Wicker Street by Sandra’s bakery, The lady that helped us was extremely friendly. She greeted us when we walked in and walked us around the place looking at dressers. She referred us down the street to the discount store because i wanted to see if they had any cute discount pieces. We then went to their Clearance warehouse, the experience was totally different. We walk in , we didnt get greeted but i know the man seen us walk in. As we are walking around looking at furniture the man is walking around near us , still isnt saying anything. I seen something i potentially liked, so my mom asked him Did he work there and Could he help us? The man acted like he couldnt hear my mom and he just barely knobbed his head and acted like he didnt want to help us. Then a older white couple came in and another lady he greeted them and helped them. I was irrated and annoyed at his Customer Service well lack there of. We were asking about colors and prices and he was acting like he didnt want us in there, barely answering us & just had a attitude. I told my mom lets go, i asked one more question about if they could Hold stuff. As we were walking out he had the nerve to say “ i hope i see yall soon.” It took everything in me to not go off on that man. I took my business else where. Never will i ever shop at Dossenbach clearance center. I didnt get his name because i was so annoyed and...

I went to both locations twice today. I ending up purchasing a recliner from the main store. Once I had paid I was sent to the discount store again. Once I arrived at the warehouse I was told they couldn’t find the item I purchased. I witnessed the back and forth on the phone conversations between both locations. The main location was 100% positive before sending me there that they had it in stock. And the warehouse most definitely did not, I was told I would be taken care of, and be offered a discount. None of this way true instead I was told they were preparing the used floor model and I could take it home in the rain. I grew up in Sanford and always went there with family because they were a good local business. Again, I paid full retail for a new item not a used or clearance piece of furniture.

It’s no reason for anyone at the local business to respond to this review as multiple people at both locations had multiple chances to make this right.

Friends contact me personally for the full story with details and conversations as I’m not going to post that...

This is our new go to place for furniture. We had looked at a bedroom set at Bullards in Fayettevilille. After two visits to Bullards looking at the set. We still thought the price was a bit high. I told the salesman at Bullards, we are going to look at some other places. I found Dossenbach’s Finer Furniture on the Internet. They had the exact same bedroom suite. I called and got a price on the phone. Without stepping a foot in their store he was 900.00 lower than Bullards. I told the gentleman at Doseenbachs we will come the next day. When we got there he had the quote written down from the day before. Bullards told me we can match their price. lol… needless to say Dossenbach’s Finer Furniture is our go to place...