Naavie's Frozen Yogurt — Local services in Sanford

Ordered on Uber Eats. I got Vanilla in a normal cup with Twix Crumbles, Chocolate Caramel Bites, Cake Crumble, Cookie Dough Bites, and Dulce de Leche sauce. I understood that, since I live about 20 minutes away from the shop, the yogurt might arrive a little melty or messy, which would’ve been fine. It actually arrived very intact. However, that’s where the positives end. On the Uber Eats app, I was only allowed to select one “serving” of each topping, but I thought it would be okay because it cost extra and surely they wouldn’t skimp out on anything. They did. I practically received a bowl filled to the top with frozen yogurt and perhaps a tablespoon equivalent of toppings altogether; additionally, there were no Cake Crumbles and no Dulce de Leche sauce (they seemed to use caramel which was a separate selection?? and it was sparsely drizzled). The yogurt tasted off and bland, having an unpleasant aftertaste. The only good topping was what I believed to be the Chocolate Caramel Bite things. The other toppings (I couldn’t tell which were which as I was eating in the dark—watching a movie) tasted awful. One tasted like stale mochi bites and had a similarly awful chewy texture while another was crunchy with a slight nutty flavor (no chocolateyness??). I threw it out after 5 minutes of trying to convince myself it was good. It cost $16.64 for the whole yogurt + toppings, $24.30 for the whole order (delivery fee, tax, etc. w/ $2 tip). I’d love to believe the many positive in-person reviews, but seeing as my issues were with the product itself and only indirectly with service, I don’t think my experience would have been much better if I had gone to the store myself. I’m really sad because this is the only frozen yogurt place that isn’t, like, Menchie’s or 40+...

The worker there seemed to have a general disdain for customers. She mostly just stared at us with a look of absolute disgust from the moment we walked in.

Past that the flavor selection was small and disappointing. The flavor I actually wanted came out as a liquid and the worker acted like I was dumb for dumping it out. She gave a "do you want to sample it first?" When I stated the problem she simply responded "How?" Well I'm not sure ma'am I'm not a frozen yogurt technician. Turns out they hadn't bothered to turn the machine on.

A couple cherry's on top: Toppings were also limited and stale. The check out asks for a tip, at a self server yogurt joint. Can't make it up. You know you can disable that option on your business machines? Kinda insulting to your patrons.

1/5 soupy watermelon flavored non-frozen yogurt syrup. Would...

This frozen yogurt shop is an absolute gem! The service here is exceptional—friendly, fast, and attentive. The staff goes above and beyond to make sure you have the best experience. The yogurt itself is creamy, flavorful, and offers a fantastic variety of flavors to choose from.

What truly stands out are the toppings! They have everything from fresh fruits to crunchy nuts, candies, and syrups, as well as unique options like brownie pieces, crumble cake, and honey biscuit—everything is fresh and delicious. The shop is clean, welcoming, and has a...