The Home Depot — Local services in Santa Clarita

I had such a great experience at Home Depot recently that I felt compelled to share it. I walked in with a rough idea for a home improvement project—something that involved building a custom shelving unit for my garage—but I wasn’t exactly sure what tools, materials, or even dimensions I’d need. From start to finish, the staff at Home Depot went above and beyond to turn my vague vision into a well-executed reality.

I started in the tools section, clearly out of my depth, scanning drills and saws without a clue which one would suit my needs. Within minutes, a knowledgeable associate approached me—not with a pushy sales pitch, but with thoughtful questions. He asked what kind of material I’d be working with, how often I’d use the tool, and what level of experience I had. Based on that, he walked me through the differences between various models, explained corded vs. cordless options, and ultimately recommended a mid-range cordless circular saw that balanced power, price, and ease of use.

What stood out was how patient and informed he was. He didn’t rush me, and he didn't talk down to me even when I asked very basic questions. He even gave me a few safety tips and pointed me to a couple of instructional videos on the Home Depot website for when I got home.

Next, I headed to the lumber section to get materials for the shelves. I had measurements scribbled on a piece of paper, but I wasn’t entirely sure what kind of wood would be best. Again, another associate stepped right in, reviewed my plans, and recommended high-grade plywood for the shelving and pressure-treated lumber for the vertical supports since they’d be resting on a concrete garage floor.

When it came time to get everything cut to size, the team at the cutting center was incredibly prompt. They had a bit of a line forming, but they moved efficiently without sacrificing accuracy. They double-checked each measurement with me and made clean, professional cuts that saved me a ton of time at home. They even labeled each piece so I wouldn’t get confused during assembly.

After grabbing my lumber, I asked someone in the hardware aisle what kind of nails or screws I should use for this project. Without hesitation, a staff member helped me compare different fasteners and steered me toward deck screws, which offer great holding power and wouldn’t split the wood. He even made sure I had the right bit for my drill, which I had almost forgotten about.

Finally, I made my way to the paint section. I needed something durable but wasn’t sure if I needed a primer or not. Once again, the associate here was incredibly helpful. She asked whether the shelves would be indoors or out, how much weight they'd hold, and what kind of finish I was going for. She recommended a high-durability enamel paint that didn’t require priming on the plywood I’d chosen. She even had a sample board handy to show me how the finish would look.

Checkout was quick and easy. The cashier helped me sign up for a Pro Xtra account to get rewards and track my purchases for future reference. Outside in the loading area, an employee saw me struggling to get the longer boards into my vehicle and immediately came over to help. They even had some twine on hand to help secure the back gate of my SUV.

What I expected to be a frustrating, multi-day ordeal turned into a single, surprisingly enjoyable shopping trip thanks to the incredible staff at Home Depot. Every step of the way, there was someone willing to listen, offer advice, and ensure I had exactly what I needed—not just to buy materials, but to actually complete my project successfully.

It’s rare these days to find big-box stores where employees genuinely know their stuff and are happy to share it. Home Depot has earned my trust and my future business. I’ll definitely be back—and next time, I’ll bring clearer...

We purchased an LG washer and dryer from this Home Depot store in November of 2017. Only about 8 months later, we noticed that the lettering was simply wiping off the control panel with hardly any pressure at all and no solvent, not even water.

When I first contacted Home Depot about it, since it was still under warranty, they asked me to deal with LG about it directly. That was a nightmare. LG's customer service people are in a foreign country. The personnel I talked to on very frustrating, long phone calls, were unable to think for themselves and kept using boiler plate excuses (clearly that they were given) to shift the problem back onto me.

The problem was nothing we did. The problem was a clear manufacturing defect. To make a long story short, other people have experienced this with LG products and have basically had to live with the defect because LG has cleverly labeled it "cosmetic". So-called cosmetic defects only have a 90 day warranty -- something you don't know until it happens.

LG wanted $225 for a service visit, plus the cost of the parts and then hourly labor. That would have meant spending about $500 to fix a $700 washer. It made no sense.

I told Home Depot that the problem was LG's, not mine and that I was not LG's customer, Home Depot was and I was Home Depot's customer. To give them credit, they shepherded a process of trying to get LG to rectify the situation at LG's expense.

It took two full months of wrangling with LG, but they finally agreed to replace the piece at no cost to either Home Depot or to me.

Home Depot even offered to give us a new washer at no cost when LG was refusing to help out. But, I told them that seemed unreasonable to me and I would never take advantage of Home Depot just to solve this problem. I am glad I held my ground.

The technician who came from LG, a direct LG employee locally based here in Santa Clarita was efficient and a no-nonsense professional. He did the work, replaced the part, and gave us some advice on maintaining the product, which he felt was a good one.

I truly appreciated that local technician, but would be reluctant to buy an LG appliance in the future (although I have several of them right now).

However, the conduct of the managers at Home Depot was exceptional and I am grateful for their attention and follow-through. That will keep us loyal customers...

As a construction proffesional Home Depot has been a great support for my business , a one stop shop. This review is for this specific location , run so smooth I had to Review: I recently had the pleasure of working with my local Home Depot, and I must say that the experience exceeded my expectations in every way. I am writing this review to express my utmost satisfaction with the current manager and the outstanding service provided by the Pro Desk team. From the moment I stepped into the store, I am greeted with a warm and friendly welcome by all.. Their knowledge, professionalism, and dedication to customer satisfaction were truly impressive. They went above and beyond to ensure that my needs as a contractor were met promptly and efficiently. The Pro Desk service at this Home Depot location was exceptional. The staff members were well-trained, attentive, and always willing to go the extra mile to assist me with my purchases. They were incredibly knowledgeable about the products and offered valuable advice and recommendations that greatly helped me in my projects. Not only did the manager and Pro Desk team provide exceptional service, but the overall store environment was also clean, well-organized, and stocked with a wide range of high-quality products. It was evident that the team takes great pride in maintaining a welcoming and professional atmosphere for both contractors and homeowners alike. I would like to extend my sincere appreciation to the manager and the entire Pro Desk team at my local Home Depot. Their commitment to excellence and their dedication to providing top-notch service have truly impressed me. I highly recommend this Home Depot location to anyone in need of quality products and outstanding customer service. In conclusion, my latest purchasing experience with the current manager and Pro Desk service at my local Home Depot has been nothing short of exceptional. They have set the bar high for customer service, and I will undoubtedly continue to choose this store for all my contracting needs. Thank you for your...