LA Fitness — Local services in Santa Clarita

I had a far beyond terrible experience here about two months ago at the kids club and with management. My son was left under the supervision of their kids club staff and somehow he was able to obtain a pepper spray (a careless staff had brought it into the kids play area). My son is under 8 years old and did not know what it was. Curiousity led him to accidentally spray his body. He let the staff there know, however, they did not let us (his parents) know. He was picked up by his dad and not a word was relayed to him about the incident. We got home and had him shower not knowing that he was still contaminated. The water reactivated the chemical and he shouted and screamed for a while and we didn't know why he was in such great pain. It wasn't until after he was able to calm down that he explained a staff told him he pepper sprayed himself. The next day, no one followed up with me. So I called at the end of my work day and engaged in a very insensitive conversation with the manager there, Moises Miran. At first, he appeared apoligetic but after a few minutes I got the feel that he was trying to cover his staff and avoid accountability. Going as far as saying that it might have been my son who brought the pepper spray in. Even after I told him no one in our household owns it (hence him not knowing what it was). I decided to seek higher management because at this point I did not feel comfortable with sending my son back to that kids club and I, myself, felt uncomfortable with management and staff there. I asked for corporate number and someone there told me they were not able to give that to me. I ended up receiving corporate number from a kind staff at a different club. Somehow, the request to speak to corporate was re-routed to Moises and he called me. The 2nd conversation we had was worse than the 1st. I usually am a well composed individual but it really felt like Moises was avoiding accountability of his staff. I was asking for assurance that this situation wouldnt happen again to any child and he couldn't come up with a solution and seemed to be getting frustrated with me that I was pressing the issue. He kept asking me what I want, however, I didn't know how to answer that because I am moreso seeking comfort and assurance to go back with my son. A different manager from corporate ended up giving me a call and some things were resolved. However, she did not follow up with me. At this point its been about 2 months and I don't feel comfort and/or trust with management in...

I’m writing this to warn everyone about LA Fitness’s deceptive billing practices and complete lack of accountability.

In 2022, I signed up for a new membership using the same name and email I had used years earlier. What I didn’t know was that LA Fitness had kept my old, frozen account “active” and continued charging me $10/month for over THREE YEARS without any notice. That’s over $360 in charges for a membership I never used — and didn’t even know I still had.

Their system didn’t notify me. No emails. No alerts. Nothing. I discovered this myself while reviewing my billing history — and when I reached out to resolve it, the response was worse than the billing error itself.

I contacted their manager, Dustin Richardson, multiple times by email, fully explaining the situation and asking for a refund and a written record of all charges under my name. Instead of helping, he avoided the issue entirely, gave me vague non-answers, and then went completely silent. It’s now obvious that Dustin is either unwilling or completely unfit to deal with legitimate customer issues.

I gave them every opportunity to respond professionally. I waited. I followed up. I was ignored.

I’ve now filed formal complaints with the Better Business Bureau, the California Department of Consumer Affairs, and the Federal Trade Commission. I’m also working with my bank to dispute every one of these charges.

If you're a current or former LA Fitness member, I strongly suggest you:

Check your billing history for duplicate or unauthorized charges

Never trust that your account is properly canceled or frozen

Understand that management (specifically people like Dustin Richardson) will not take accountability or help you

This company continues to profit off people who don’t even know they’re being charged — and they ignore you when you catch them. I’m sharing this so others don’t get...

The trainers here are truly insufferable. Very rude and commandeering, acting like the training area is only specifically for them when all walks of life are allowed to workout in that specific area. While I understand it might be "policy" for trainers to snag any dumbbells, mats, or benches while in use by someone else when it is busy and they need it for their clients, the way they approach it needs some work. To act entitled toward everything in that area and not adhering to gym etiquette by just waiting or asking how long someone has left with the workout equipment, is just rude. There is one trainer specifically annoying about it, don't know his name & never cared to ask. He has tattoos and a permanent red face with teeth that scare you when you look at them. Not only is he very abrasive with the way he approaches people about taking their equipment, he is also a creep. Always walking around w his work shirt off and flexing in the mirror or doing one single set of curls and walking off. Always staring at women's rears and flirting with people on the job. There is another trainer who has hit on me specifically which is just inappropriate to do while on the clock. Seriously you guys need to get your workers better because the second the tatted trainer took my bench today I cancelled my membership. I don't think $50 a month is worth the possibility of my workout getting interrupted by disgusting and annoying trainers who don't know what gym etiquette means in the slightest. DO BETTER!!!!! DONT GO HERE!!!!

Also side note: stairmaster are very limited and are almost always out of service. Dumbbells are rarely ever in their correct spot and sooooo...