HORRIBLE, SHAMEFUL EXPERIENCE. IF I COULD RATE IT 0 STARS, I WOULD.
I got married in early June and had 40 family members travel from across the country to be here. Months in advance, we planned with Olive Terrace to host a post-wedding brunch. We went back and forth over email to curate our menu. We planned for 30-35 guests, then updated to 40 the weekend of because some family members surprised us at the wedding. They had months to plan and prepare for our visit.
Waitstaff was not attentive and just lazy. The first round of drinks took forever. After that, you never got offered a second drink. We had pre-selected two appetizers per table. Some tables only got one. When brought to waitstaff’s attention, they did nothing about it.
Other than the horribly lazy service, food did not start coming out til 1.5-2 hours in. The first dishes to come out were also MADE WRONG. The waitstaff did not offer to remake them. They said “oh” and walked away.
After being there for 3-3.5 hours, HALF of our guests still have no received their meals! Some meals had hair in them, HALF of them were made incorrectly, some undercooked or over cooked. (Mind you, no one has received or been offered a second round of drinks at this point).
The point of this brunch was to thank my family for spending money on plane tickets and hotels to travel from New York, Virginia, Mexico, Arizona, and other states to come to my wedding. We wanted to bless them with a beautiful meal. My guests were left HUNGRY. I had elderly aunt’s and uncle’s who were unable to take their medication because they had not eaten yet. They were going into medical episodes.
After 2-2.5 hours of waiting for food (maybe sooner), myself and my parents were trying to speak with the owner, who was present, to discuss our disappointment with the service so far. He remained in the kitchen and would not come out after several, several attempts. We watched each staff member one by one go back there and ask for him to come out, and he continued to refuse like a coward. (There is a clear glass window to the kitchen. We watched him stand there and not come out every time.)
I’m just at a loss for words. We had the most beautiful, stunning wedding and to end the weekend at the Olive Terrace was the biggest mistake we could ever make. We NEVER received an apology, the owner NEVER came out. I feel sick to my stomach as I right this reflecting on this joke of a brunch. The memories of embarrassment that I had felt that morning make me sick… The worst restaurant experience I have ever had in my entire life. My family is full of successful professionals and business owners. We were all in disbelief of the lack of accountability. I could truthfully write a 5-page essay on the horrible experience, this is me NOT going into detail. There are many things that went wrong that I just don’t have to patience to write out.
I will of course never return to this restaurant, but I will also make sure every person that I know local to SCV or traveling here will never dine at this joke of an establishment. You should absolutely be ashamed of yourselves for treating people the way you did. Do not know how you could...
Read moreB+ Rating and rodents!
It is rare that I'm confused what to rate a restaurant. Mediterranean Italian Fusion...Interesting right? I was excited to try and we came to celebrate my wife's and I, 13th Anniversary.
The best part of the experience at Olive Terrace was the environment with the vines and live music playing. The table for 2 is very tight once you order food and drinks so if there is a table for 4 available, that would be my preference.
I ordered the Cioppino which was good and the Santa Fe Shrimp Linquini which was delicious but definitely spicy even for someone that likes hot and spicy. We ordered the baked oysters which were served on a mount of salt. The oysters were underwhelming, lacking flavor and balance, which is perhaps why they give you a mound of salt.
Drinks: We ordered a bloody mary which was good, a Angry Orchard which was served in a chilled glass, and I ordered a Negroni. The bloody mary was good and angry orchard was as expected. I have never ordered a negroni so I can't say what it was suppose to taste like but it was nasty and only had a small sip. The table next to us seemed to have ordered a similar drink and saw they left the glass full as well.
The Surprise; There were rodents (mice I believe) that were all around the outdoor terrace. I didn't see it at the table while eating, but when I left there were a group of them (At least 5) running all around (8-9pm) the trash can along the side of the restaurant and the border of the patio. They were huddled under the trash can, but I even saw one climb up the terrace of the "Olive Terrace" to the restaurant.
It is concerning to know they could've been hanging above me while I was eating. I do not know if this is related to the B rating but it is concerning to say the least. When I mentioned it to the host he didn't seem too surprised. How do I rate the atmosphere, or overall rating? Should I contact the health department? I could post photos of the mice or video of them running around but out of respect for the owners, I hope they will seek to remedy the situation. Hopefully they care but other reviews and the lack of responses would...
Read moreWe had one of the nicest dining experiences we've had since we moved to the Santa Clarita Valley a year ago here at Olive Terrace Bar and Grill. We were there on a Thursday night after the super hot weather and it was lovely out on the patio with live jazz piano playing while we dined. Couldn't have been a nicer atmosphere.
The food was almost as good. There were plenty of vegetarian options on a very extensive menu which has some dishes that change seasonally.
I started with the spring cucumber gazpacho. This was the only thing that was really disappointing about the experience. I've had various gazpachos at different restaurants and always love the creativity behind a refreshing and often sweet soup. This gazpacho was unusually thick and had a strange sour aftertaste. I couldn't and didn't want to finish it.
My wife and I both got half sizes of the market grilled romaine salad which we both liked a lot. The grilled romaine lettuce was delicious, I definitely thought that there could've been more toppings on it. (I really wanted the watermelon feta salad but they didn't offer it in a half size like every other salad.)
My wife really enjoyed her linguine pesto made with gluten-free fusilli. It's nice that they have a gluten-free pasta option the pesto was fresh and even my son the picky eater, enjoyed it as leftovers the next day.
Probably my favorite part of the meal, what is the bread that came with it. The baguette was perfect and came with nicely salted butter and olive tapenade and an olive oil and balsamic dip. That was so cool! Often you just get one of those things with the bread service they bring in here I got to eat so much of a baguette trying all three!
We will definitely come back. The atmosphere was lovely, there's plenty more for us vegetarians to try, and it seems like this is probably one of the nicest places you can eat here in...
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