Genesis Furniture — Local services in Santa Fe Springs

This store is a joke. I went in got quoted 209 for a daybed with trundle included. As to which I verified it with her as well as another employee or manager and I was shown the daybed with details on their iPad and was quoted 89 for the mattresses as well. And was ready to purchase but I asked if I could see the mattresses they had for 89. I saw they were of poor quality (I had decided to myself to go to a previous store I went to that gad good mattresses for 89) so I told the lady that I will just purchase the daybed with trundle by itself. Her attitude switched and she said "Oh wait let me see if that price includes the trundle." Then all of a sudden that price was only for the trundle and that the daybed was a different price as to which they didn't tell it to me and they kept saying that it was a different item number even though I specifically saw that it said daybed with trundle with the 209 price and nowhere does it say trundle is sold separately or that there 2 different item numbers. Yet they kept trying to say what I was seeing was wrong. They brought someone else out and told him "isn't this item b1 and there's an item b2 and he obviously agreed with them. And they kept trying to get me to agree to their being two item numbers and that they were sold separately (mind you this whole time not once could they tell me the price of this supposed other item numbered daybed.) I just said no thank you for the third time and left. Very shady. Too bad too because I was also going to buy a vanity and this awesome light fixture they had. But their price change was a total turn off. So if you're okay with that type of business dealing go with them. FYI I found better daybed for 180 through offerup (where I found them. Many furniture stores on there.) Also had mattresses for 89 but of good quality. So guess it was a blessing...

Very very shady sales practices. Be careful what you sign. They tell you one thing and then it’s another over the phone. They add sales tax on every monthly payment. Don’t go here.

Progressive Lending is a company they use to finance. they charge you tax on the purchase. Then every month they charge you more tax on every monthly payment.they are thieves.

I will start a class act to sue them, they never picked up the call.

10/16/24 update to Genesis response. I called the man who gave me his business card. IGNACIO!!

was never available. I tried calling Progressive and I was on hold for 36 minutes with a loop of the same hold music. Only reason it was 36 minutes because I hung up. Called to make a payment and automated service was very confusing. Almost as if you’re trying to confuse Spanish speaking customers so u can keep collection interest, I mean tax on monthly payments.

I WILL BE SEEKING AN ATTORNEY FOR A CLASS ACT LAWSUIT. I will name everyone that “helped me” while...

I ordered a new set of sofas back in October 2020, I was told they will be delivered by January 2021. In those 3 months I did not receive one phone call from the store, not one at all. My order was delayed another month, which I found out on my own, when I called the store to confirm the time of my delivery🙄😒🤨 After this, they promised me the order will be ready by February, so I decide to give it another try, it comes out to be,, they did the same thing again, no phone call to notify me that my sofas were going to be delayed again...... they have the worst communication, I had to go in person to get my refund, I just couldn't keep playing...