United States Postal Service — Local services in Santa Fe Springs

I had an appointment at a set time. I showed up early and waited in line. Didn't think I was supposed to walk in front of everyone. I got to the front a couple minutes after my appointment time. At that time, they asked me to wait on the side so they could help other people in line. It was already about 10 minutes into my appointment window by the time I was helped and they took my picture. I then had to fill out a form, so they helped someone else while I filled it out. This only took me about 5 minutes. When I finished the form, my appointment window was over and the employee told me I had to wait while they finished the appointment for the person after me. I was fine with this, I wasn't in a hurry. The employee helping me then clocked out and his replacement told me I was late and refused to help me! Their supervisor told me I would have to be rescheduled to a different day.

Overall, I was there for over an hour and only ~5 minutes of that time was I being helped. The other hour of my time was spent waiting.

What this boils down to is that if they had honored their sacred appointment windows in the first place and helped me when it was time, I wouldn't have had to deal with all of this.

If you show up early/on time, DO NOT let them tell you to wait. They will not honor appointments after the "appointment window" even if it is arguably their fault for delaying you.

Update: I went in for my rescheduled appointment and it took maybe 7 minutes to process my documents. Although this time it went smoothly, I still think it should have been dealt with on the original day -- especially if we're talking about...

I came here with an apt for my kids passport, it was our first time getting passports so going through the process was new to us. We came in and noticed front clerk Alida assisting another man, she sounded friendly and helpful to “him”. After we went up her tone changed and she definitely made our experience uncomfortable. We didn’t disrespect her in any way we weren’t rude in anyway and we noticed the tone of voice with us vs. her tone of voice with that man. After a few mins another clerk assisted us and he is the only reason why I gave a 4 star. The customer service that she failed he fulfilled. We noticed different interactions with Alida and customers and she picks and chooses who she wants to give good customer service. We even noticed her interaction with one of her co workers and it was very tense. She shouldn’t be in the front unless she treats everyone with respect not only when she...

This post office is terrible when it comes to their logistics and customer service. 100+ people were waiting today to get their passports taken care of and was guaranteed a spot since people that came later got turned down. Then when 2:40pm hits they just tell the immediate front they’re closing and leave 100+ people in the dark. So we all waited since all of us came before 6 or 7. Then at the end marcielo lies to everyone saying he told everyone they were closed and proceeded to lock the door with a proper explanation. So in short we waited 6-7+ hours in the heat to get turned down last minute because they said they didn’t think that many people wouldn’t have some of their documents. Cmon even the DMV knows that and prepares for that. Just terrible logistical nightmare and terrible customer service. Wouldn’t...