Wok Express — Restaurant in Santa Fe Springs

Price point is a good deal but after today I won’t be returning. I have becoming regularly during my lunch breaks and I usually order the soup. The soup is good, and I changed it up to a bowl here and then but today. I asked for a 1 item and she automatically grabbed a big plate and started serving right away without giving me the chance to explain I would like the bowl. I explained I do not eat big portions, I am diabetic. She gave me attitude and told me to say it right away. Instead of correcting it and explaining to me to ask for a bowl. I understand, my mistake. But, she began talking behind my back in a different language. So disrespectful to the customer and the fact that customers help bring business. At that point, I wanted to leave it was to much. She processed to charge me more because she assumed I would pay with debit card instead of asking, she then fixed it and charged me for the bigger plate. 🤦🏻‍♀️ I then requested chopsticks, told me Wait. I left, this is such horrible service and the price point is not bad but the quality isn’t the greatest. I will not be returning for the lack of respect and how she...

Been going here for 10 years.. I live a few blocks away. Lately they don't even acknowledge that they have customers right in front of their faces. Always laughing and joking in their language and when they finally take a brake from laughing, they will finally ask "what do you want" with attitude.. and as they start putting food into a plate, they go back to ignoring you and laughing again.. the teriyaki chicken used to be so good, now it's kinda funky and the kids started noticing it, as well. They no longer pay attention to the food, as Flys have started swarming around the rice and noodle area and landing on the food. After seeing that, I've decided i'm done with this place. I've witness 4 people walk right out with me, as we viewed all the Flys walking on the rice and noodles.. it's a shame, used to be a nice clean restaurant, but it's definitely gone down hill, and it's seems the workers do not care at all. Just so much laughing and joking in their language. Even when it's time to pay, they won't charge me as I stand there waiting, until they finished with their conversation and...

I've been going to this place for years and let me tell you it has changed dramatically the service is bad and the food is not fresh they have a system they topple the old orange chicken with the new and set the old to one side of the pan; so you'll notice when the lady serves, she scoops one side underneath, on one side, then from the top; you end up with some that is okay, and some that is rock hard . . So hard and caramelized, it literally can not be eaten . . . The food is not fresh . . Few years ago this place was always packed, but there's just no way this place is going to survive . . They have done a good job of killing this business . . This has been an issue for some time now . . I even try my best to inspect and ask . . Imagine asking if the chicken is eatable . . I have dentures and often, too often, it's just nasty and a chore to try and even chew . . Then the old reheated taste hits you . . My last two visits I've thrown away as much orange chicken as I ate . . In my opinion, They need to be shut down . . No way they survive there bad practices of cutting...