Update: No one has reached out to me about my experience which is another sting.
I’m writing this review to give an honest, unsponsored opinion, because I really wish someone had been more upfront before we booked. My boyfriend and I just had a four-hand massage that cost over $850, and it simply was not good, didn't feel luxurious, it didn't even feel like a massage — not even close to worth the price. The more I think about it the more outrageous it feels
There was no real massage technique. It was labeled “light pressure,” but there was basically no pressure at all. I asked for more pressure during the session, but nothing changed. It felt more like reiki than massage, and I left feeling totally unsatisfied. I’ve had $60 Thai massages that were far more effective and equally relaxing. We actually booked another massage later tonight because my back still hurt.
Also strange; they told me they would massage above the breast area, but in reality, they were going all around the breasts without ANY covering while lying on your back, even when they weren't massaging your chest area at all which I thought was strange to be exposed like that for no reason... that should have been communicated more clearly — it felt a bit unprofessional.
The worst part was after the massage, we had to figure out the shower ourselves. No one turned it on for us, and it had a complicated three-lever system. I couldn’t figure out how to turn the water warm, so ended up taking freezing showers. The bottles weren’t labeled, so I had no idea what was shampoo, conditioner, or body wash — and no face wash to clean off all the oil. It's simple things like that that you would expect in a luxury massage that's close to $1000
The staff was very kind, and this isn’t about them personally, but whoever designed this experience really missed the mark. Just having two people doesn’t justify that price, especially when the quality is so low. You can get a way better massage elsewhere for a fraction...
   Read moreI want to start by saying my massage therapist was one of the best I've had and I've had a lot of massage. She combined Neuro muscular with stretching and deep tissue and it was perfection! She checked in during the massage on pressure and temperature. She focused on exactly what I asked. She was truly fabulous.
I gave three stars because of the facility and reception welcome. Basically, there is not facilities by way of steam, sauna or whirlpool. There is no changing into a robe, you just go straight into a waiting room and then to the massage room. I was very casually greeted at reception and told to go wait in a very lack luster meditation room. The meditation room is not clean. Oil on walls and stains on dirty couches. The setup is not advantageous either. The massage rooms are in another part of the building and you have to go outside (it was windy and cold) to get to them. When you get into the treatment room, you have to change in a bathroom. It's not comfortable or cozy. Also, a lot of oil is used but at the end of the service, it would have been nice to have my hands and feet wiped with a warm towel so it wasn't slippery. I would also suggest a better greeting when a client arrives. Maybe a warm or cool oshi bori or washing of the feet. There are lots of ways to enhance and welcome/departure of your guests. This was an okay day spa experience. Nothing elaborate and over the top. The therapist does warrant 5 stars though. She...
   Read moreThis has been the most gratifying experience not only in a phisycall level but in a spiritual one. Since the moment I arrived I felt peace, calm and the warm welcome from the personal. Once Martha ( the owner and head therapist) interviewed me without any jugdments but sincerely caring for me and my health she decided which treatments I needed and then my journey began. The Abhyanga massage was heavenly !!!!! not only because of the oils they used and the music they played, but because of the two people that were working on me at the same time!! after two hours of pure love and nourishment I ended my treatment with a Shirodhara, I laid on my back and a stream of warm oil fell over my forehead for 30 minutes, it was the most relaxing experience I've ever had, in that moment I felt blessed! I entered a meditative state that I never wanted to end. I sincerely recommend it! The way Surya Spa makes all the knowledge of the Ayurveda available to us all is...
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