Park Lane Jewelry - International HQ - Since 1955 — Local services in Schaumburg Township

For STARTERS all of the jewelry is ridiculously I repeat ridiculously over priced for the cheap unattractive low quality stuff you get in return. I ordered a ring and had to pay taxes and shipping to receive it. So that was about 11.00 on top of ring cost. They claim you can return items if you encounter a problem but they DONT tell you the return shipping cost is on you. My ring arrived damaged. It was scratched. How do you package and mail a customer something VISIBLY damaged or possibly used (ghetto/tacky)! So I contacted the sales rep and was instructed on how to initiate a request for a replacement ring not damaged. Guess what I had to pay for shipping the ring back. They send me another ring free of shipping costs that looked identical to what I sent them and as if they tried to dust/buff it up some. I told my sales rep I want a refund. I was allowed to return the ring a 2nd time but had to pay shipping costs. Long story short this place is a hot mess! They are jokes! Do not waste your time entertaining the lies an talk about how much they have to offer and warranties etc because anytime you ship a defective product and have the nerve to make the customer incur the shipping costs to get it rectified speaks volumes about their lack of professionalism and poor...

September 2018 And now they've blocked me from their Facebook page. I made one "negative comment" about their pearls being fake in a necklace. I hadn't made a negative comment in over a year. If they can't take one "negative comment", they shouldn't be in business. I'll never do business with Park Lane Jewelry again. I planned to wear the jewelry I ordered, for my wedding. But they never came. The consultant never got me my order or contacted me. I called and emailed her for a few months, but nothing. It was like she took my money and ran. Corporate couldn't find her or any consultant in my state. In the end I wanted my money back. I was told it was take my jewelry or nothing, as it had taken too long to resolve. It took months to get my order from corporate, after everything. I was also told the jewelry had a lifetime warranty. But I wasn't told as the consumer, I foot the bill to get it to them and back to me; that is if they bother to fix it all. (2016)To top everything off, I had a couple of consultants bash me. Tell me that this was not Park Lane Jewelry's problem, among other things. I wasn't saying it was. I was just telling my experience to let others know more about...

Park Lane is an wonderful company to buy jewelry from. It is all about the independent rep you deal with how your experience turns out. Just like Mary Kay or any other direct sales company. The products that Park Lane have are great and the warrantee is awesome too. My rep, Carey Rippe, is amazing. She has helped me pick out great gifts for all the women (wife, mom, sisters) in my life and has given me great deals! I would advise anyone to find out about the rep first. How long have they been independent and working with Park Lane, who worked with them that you know and what was their experience, and how do they treat you when you interact with them. Anyone can sign up to be an independent rep with direct sales companies but the bad ones tend to...