Verizon — Local services in Schertz

The guys here only work on commission, no salary, so they are moved around between stores to try to equally distribute time at slower v. busier stores. That makes it hard to finish an action if it doesn't work out smoothly. No one else wants to help complete work for someone else's commission. We added my parents to my account while they were visiting & they bought five new devices, so pretty large commission. We made an appt with the salesman "so he could focus on just us" & we still spent close to 3 hours in the store the day we initiated the action & another 2 hours on a second visit with still no resolution. It took us a week & a 1/2 from initiation to actual switchover and ability to use the phones & other devices they bought. They left for home without even having been able to get help switching things from their old phones to their new and without cases for one phone and one tablet. Incredibly disappointing. I was on the phone with customer service to remove charges added to our bill when the guy added three "temporary" numbers as placeholders while waiting to Port their phone numbers over, which accumulated an initiation fee and a partial monthly payment for each, on top of those same charges for their actual phone numbers. I wasn't even able to remove all of those extra charges because even the customer service rep couldn't fully understand the new bill. Also, when we first searched for their address on the Verizon site, their old address was still given so luckily my 8yo saw it as we passed it on the other side of the highway and told us how to get back to it. No one bothered to tell me that these changes to the account would completely erase our previous account history and require brand new logins so now we have no access to information about our account previous to this because of course we had gone paperless. But at least I know not to bother going in to the store to get help, because it won't be available since I won't be spending any...

The sales rep was very helpful and we have had absolutely no issues with the cell phone service thus far. The part that was disappointing was the amount of fees charged by the store to include a $35 per item set-up fee that was not ever explained until after I paid the bill and noticed those charges in the 4 pages I signed. Foul on me for not double checking what was on my bill but also foul on the rep for not telling me beforehand. I purchased 4 new cell phones which came with 2 "free" watches (you have to pay taxes, activation, set-up fees, and data charge). All summed up, I spent over $1,200 in 4 days for all these devices and service as Verizon sends you the 1st bill within 24-48 hours of service connection. When I called Verizon customer service about the applicable discounts I qualify for, the military discount isn't retroactive. Once again, this is disappointing as I've had virtually no chance to complete the discount verification before the 1st bill. Why can't this be verified in the store? Let me reiterate, I had no problem with the sales rep as he was patient and helpful and the cell service has been great. The rep just didn't tell me everything up front and the rapidness with which Verizon sends the 1st bill is not good. Would be 5 stars with some...

I have a billing problem that the automated tech in the "Chat with Us" feature of the was unable to solve. Actually that's putting it nicely...what really happened on the app. was that my "info tech" ghosted me after I had just spent 20 minutes in a chat with them explaining the problem. They went to "look at my historical bills" and then didn't come back.

I went to this location to attempt to solve the descrepancies in person. Customer service was good but ineffective in.solvimg problem...so is the person he called. Now I'm waiting for a manager to get back with me because Verizon's first, second and third people couldn't.

Recently my Verizon app has been freezing or just refusing to open also. Verizon's customers pay the overpriced fee so they can have the best coverage and service. This appears to no longer be the company's motivation.

As for the store and service...it was fine. Completely unhelpful...but courteous...