Walmart — Local services in Scott Township

Visited this store today, drove over 30 minutes to get a computer/laptop. As I get to the electronics department, I browse the different selection of laptops and what have you. I also looked online prior to my arrival. Anyway, a guy that says his name is “Pete” (tall, whiteish hair, Caucasian) is at the register (around 4:30 pm). I ask him if I could get a computer and I pointed in the direction of the laptop. He boldly and loudly says no I could not. I laughed and asked why not. He proceeds to say that I can not get a laptop or computer and that if I wanted one, there’s only one gaming computer in stock which costs $1700. He said the store is completely out of computers/laptops. His demeanor was scary. I looked around and realized he had an audience that looked like him. Since I’m a brown person, I figured he refused to help me because I was different him. He walked away from the register, as did I. I was really bothered by his behavior because I knew there was at least 1 laptop available for about $300 or $299 but this guy refused to service or help me. He lied about what was available, in fact, he refused to attempt to help. He immediately said no and bye. I was embarrassed, I felt ashamed I was hurt because I know his behavior does not represent the entire culture of Walmart. I’m a lifelong Walmart shopper. But this location, I’m not sure the right management is aligned. I actually called the store after my encounter with Pete. And again, I needed this computer/laptop bc I’m working from home during this pandemic and I needed another computer/laptop. Anyway, I called and asked for a manager. I wanted to verify that the store in fact, was out of laptops and computers with the exception of one gaming laptop for $1700. So, Orlando gets on the phone and says he’s the manager. Orlando becomes defensive almost immediately when I began to explain the prejudice and discriminatory acts “Pete” had just did. Orlando says well u can complain by calling 1800walmart. As a leader/manager of the store, I expected Orlando to act a bit more empathetic and concerned about Walmart’s customer. I expected Orlando to be manager like but all’s I feel I got was excuses and a defensive, possibly friend of Pete-they sound alike and may very well look alike-different from me. I asked Orlando what was Pete’s name (before I doubled back and got his name) and Orlando says no I’m not giving u anyone’s name. Well I want to make sure I complained on the right person. I described “Pete” to Orlando and Orlando suddenly caught amnesia. He says, wait I’m confused, u were here today, how long ago-I repeated myself for Orlando. The whole scernario had happened within a few minutes of me calling the store and speaking to Orlando. Orlando puts me on hold and assumingly speaks to his buddy “Pete” and comes back to say that they have 1 computer/laptop for $299-the one I wanted to purchase but “Pete” refused to sell it to me because of my different dialect and skin tone. Sooo, “Pete lied about the store being completely out of laptops/computers. The laptop/computer that I drove Over 30 minutes to purchase was in fact available in store for purchase. “Pete” represented Walmart in total disgrace. I ended up leaving the store as I talked on the phone because of Pete didn’t want to allow me to make a purchase in his department and his manager backs him up, there is no telling what else these two are capable of. I felt it was best and in my best interest as a black or brown person to leave alive and well. I called corporate but since I’m a busy working mom, I can’t wait around for them to answer (high call volume). I actually missed the call back. Maybe I’ll call again and follow up. But, whew, the experience at this store was gruesome. I felt scared that they were going to attack me over the phone idk it’s just scary when someone refuses to allow u to purchase an item in Walmart, of all places. This isn’t 400 years ago, people shouldn’t be denied service based on their race, it’s illegal...

PREJUDICE ALERT 🚨 🚨Worst EXPERIENCE AS A WALMART CUSTOMER ! Today my daughter and I decided to visit this store ; We usually go to another Walmart but I was looking for something particular that my Walmart was out of . So we’re walking the whole store checking it out saying how nicely it was set up . Here we go my daughter is biracial and took more of her Black side and yes I must say we look like friends sisters whatever . I’m / we’re now feeling and seeing eyes on every move we make ( Fine understand it’s your job) 🙄 We proceed to self checkout my Daughter who is 16 has 3 jobs checks out her things at one register myself at the next one I told her to make sure to get her receipt for the Dog food cause I know they check that when you leave I TOLD HER 3 times they heard me and saw her ring it up . I look up there’s Big staff mind you all registers were full not just me I look over some Big Man standing there all eyes on us again I continue to ring my stuff and realized something was more than what I thought I wasn’t quite sure if I was gonna get it so I proceed to put it on the cart before I could even put it down a staff Lady was ready to grab it out of my hand o you doNT want that she says I respond IDK YET ! Again proceed to keep ringing couldn’t help to feel and notice she was literally on my shoulder ! Now I’m pissed 😠 So BIG BIRD thought he was gonna be smart and stand dead locked on my daughter and I and asked me for the receipt knowing she had it THEN FOLLOWS US OUTSIDE after checking our damn receipts!!!! I flipped ....... so I talk to a manager told him the issue and told I was a floor walking before so I understand and knew how they work and know not to take that part personal . THE MANAGER HAD NO CARES ABOUT THE SITUATION OFFERED NO APOLOGY NOTHING !!!! ITS ASHAME ITS 2018 and This BS still goes on I will never go to this store again !!!!! Wich is awful cause it is a nice store with...

I never imagined I would care enough to write a review for a Walmart but here we go.

Starting off with the positives: Kianta, Harley, and Panoom (hopefully all spelled correctly) were are really pleasant workers and seemed eager to help me out at this location.

Negatives: This location as others have said has a really weird layout and usually one one or two registers open other than the self check out. I was having trouble checking out because my card wouldn’t read even after multiple attempts, I tried getting cash at the ATM provided and also ran into this issue, and then even finally tried the Walmart app with no luck either. This was obviously an inconvenience (that was later resolved by going to my own banks’ ATM to get cash out) but things happen. However, during this ordeal the team leader Julie was assisting me and their attitude was extremely off putting. I could tell they were annoyed by the situation by the huffing and puffing and saying things in their earpiece like “I’m STILL with this customer” like I was trying to be there any longer either than they were. More concerning though is how Julie communicates were the other coworkers. Julie was very unkind and condescending to Panoom in particular and it was making me really uncomfortable. When I returned to purchase my items, I was relieved that Julie was no where around to interact with me or the other staff.

Also, I was so off put my Julie’s borderline abusive comments and attitude towards the staff that I spoke to corporate about it. Someone named Ethan seemed eager to fix this and even offered a follow up phone call which was appreciated. Bottom line I hope all of the staff gets the better treatment...