Rick's Appliance — Local services in Scottsboro

So when it comes to buying appliances I have nothing to say due to the fact I've never purchased anything there, but when it comes to service I wish giving zero stars was an option. I called about my washer acting up about a week ago and they told me it was 90 dollars just for them to show up which was fine due to the fact I was assuming they could fix it because it wasn't that old. The technician showed up and ran the washer and first thing he said was "the bearing is bad and its not worth replacing it. Then he continued to say "the pump was bad and they don't make that part anymore" leaving me thinking I was going to have to buy a new washer. I paid the man the 90 dollars and started to shop for a new washer. After a few days and seeing the prices of new washers I decided to get a second opinion so I found a local guy, and he showed up to the house and he knew exactly what was wrong with it the second I told him what it was doing, and he already had the part (that apparently isn't made anymore). Within an hour of him working on it he had it up and running and also told me the main bearing was fine. My assumption they go around telling everyone their appliance is broken in hopes to sell...

Purchased a stacked washer/dryer unit last year. It was complete garbage. The technician worked on it so many times the first month. That one day it was swapped with another “used” unit. Then the repair guy had to work on it too!! It had leaks and drum issues. That was all during the warranty period. Since the 90 day warranty ran out. Which was 9 months ago. I’ve had to have the bearings, drum felt and drum slides replaced and it just broke a 3rd belt. All on a dryer that I didn’t pick out. I didn’t even get a say when the original one was swapped out. I was sold garbage and then they swapped it with worse garbage. Do not trust...

Paid cash for a new dishwasher, mistake number one. (No check to cancel). We hauled it home, saved $50 delivery charge, only to find out installation wasn't available either. After half a day of lying on the floor, we installed it ourselves. The door leaked immediately. I searched the owners manual, found a GE repair company, scheduled a repair which turned out great in the end. Final Point: I was totally disappointed with Rick's Appliances complete lack of customer service. Let me rephrase this so the Manager (?) gets it: Nothing about your store deserves, nor will receive any of my...