Hawaiian Experience Spa — Local services in Scottsdale

It's sad I have to write this review. I was a member, and at first, under the old owners, it was an amazing experience. One of the front desk people told me it had changed to their son or something like that. They had, in my opinion, some of the best massage therapists, but when ownership changed, everything changed!

First, I noticed they started losing massage therapists often. I asked a couple of them and they stated "they no longer treated them well and it wasn't worth working here". Then, they changed the membership fees, which ended up costing members more money. I use to sing their praises to everyone I know and drove them a lot of new customers. Unfortunately, I started hearing from friends and family that their experience changed and was similar to mine.

As a member, you earn credits each month. I travel a lot for work, and so I had several credits that I was never going to get to use, so I sent my wife to get a message and facial and told her to use up all my credits. She said the facial was the worst she had ever had; they missed several standard steps. She also was not impressed with the massage at all. She didn't want to go back, and I ended up walking away from my credits.

Lastly, I purchased gift certificates from them, and before they expired, I tried to book appointments to use them. They told me they had nothing available but gave me the owner's email and said they would take care of me. They also said to call back if I had not heard from the owner in a few days. I called back because, of course, I didn't hear from the owner. They told me they talked to the owner and explained the situation, and the owner basically didn't care. They were not going to honor the gift certificates. They just don't care about their clients. They got their money.

They used to have 3 locations and are now down to two. I believe this represents the direction they are headed. I no longer recommend this place. Read the other negative reviews. I recommend you spend your money elsewhere. Very...

I recently had an experience with Hawaiian Experience Spa and feel it’s important to share my thoughts on their membership. While the membership initially seemed like a good deal, it quickly became clear that it’s not as valuable as it appears.

Cancelling the membership is unnecessarily difficult. The process is complicated and far more time-consuming than it should be. On top of that, they make it hard to use any unused credits. They impose restrictions on how and when you can use them, and it feels like they actively try to cheat you out of your remaining credits, finding ways to limit your access or make it harder to redeem them.

Additionally, the customer service is extremely frustrating. When problems arise, they offer no understanding or grace. It’s clear that they don’t prioritize the customer’s needs or concerns—rather, their focus is on charging you more at every opportunity. There’s little effort to resolve issues in a way that benefits the customer.

Overall, the membership is restrictive, with unclear terms and a lack of flexibility, and the customer service only adds to the frustration. While the spa services themselves are decent, the experience with the membership feels more like a burden than a benefit. I would advise carefully considering whether this membership is...

About 18 months ago my wife bought me a membership for a monthly massage at Hawaiian Experience as a Christmas gift. This is been a terrible disappointment. For most of this time they have had a severe shortage of therapists and time slots available for me to get a massage. I finally found a good therapist about 5 months ago and sadly she quit after telling me that this organization does not pay very well. Over this time I had saved up about 5-7 massages because there was NEVER anyone available to give them. In fact they canceled the last one I had scheduled because that therapist also quit. I asked them to stop my membership because I didn't want my wife continue to pay for a service that was NOT being provided. They declined to cancel the membership unless my wife PHYSICALLY went to their location and signed some form. She did get this accomplished after the Spa gouged us for a couple more monthly charges. Then get this. I figured I could still use some of the many massages I had saved up and tried to call to schedule one and was told that I had to use all the unused massages within 30 days of cancelling the membership. I asked for reasonable accommodation at least let me use the unused massages we had paid for but Jodi Ross the "Chief Experience Officer" declined. ...