Bluemercury — Local services in Seattle

Will never go here again. Very young black woman employee absolutely did not listen, basically talked to herself in long ridiculously complicated monologues. You know the type of person who intentionally speaks in the most complicated way they can, because they think it makes them sound smart? Even though they're not really saying anything, just using a lot of big marketing-speak words that companies made up? Pre-programmed robot incapable of human rapport. Yeah, the worst. Cut me off, argued with me, contradicted me on my own knowledge of my own skin, and didn't even seem to register she was losing her audience as I slowly backed away. Kept pummeling me with this totally insensible monologue all the way out the door. It honestly seemed like she was high on some kind of upper. I tried to get help from other staff who acted blasé about helping and then passed me back to her! Even though they weren't helping anyone and the store was basically empty! Save your sanity and walk over to Sephora, there's a reason they're crowded!

PS, I will not be emailing you, blue mercury, you need to retrain or replace your employees based on the feedback, I am not part of...

I walked in about a week ago, curious about product lines, when Diane approached me and suggested a facial to better know my skin needs. I've never seen myself as a 'facial person' - too rich for my blood. But she was so warm and compassionate, I came back the next week and requested her for the Modern Facial. This has been one of the best things I've done for myself - you really do get what you pay for, and I'd rather have an uplifting experience by someone knowledgeable and truly compassionate like Diane. No one is pushy or obligates you to buy the suggested products to maintain care (I only got about half the line, but we agreed it would be a good foundation for my delicate skin), and I really appreciate the customer service being oriented on satisfaction of experience instead of up-selling. I'll be back in another few months, so glad to have found these...

Just what I needed

Came in fairly close to store closing to pick up a new sunscreen, as my daily sunscreen had just ran out. Associate was very skilled and helpful. She greeted us when we came in even though we were dressed very casually. She didn't rush us or stand over our shoulder the whole time. She knew exactly when to check in on us and offer help and when to step back. I was very pleased by the quality of the service, and I got just what I needed. Thank you bluemercury! It's a rare occasion these days I actually experience high quality customer service. I will definitely...