My Nail Bar — Local services in Seattle

I unfortunately went to this business because I thought it was affiliated with the Nail Garden chain of salons in Los Angeles. Warning: It is not and is nowhere near the quality. I was the only person in the salon and it should have tipped me off. I got a gel manicure and a deluxe pedicure. I have no idea what made it "deluxe" because it was a disaster. Neither of the technicians knew what they were doing. The manicurist actually filed the top of my nails after my gels were dry which caused them to snag on things and pull away from the nail during the week. Four days after my mani/pedi none of the work has held up. I called to explain the situation and Ivy answered and she said their policy is that I must return within three days of the work to have them fix it otherwise they will have to charge me for the work. She mentioned in the same conversation that gels should last for weeks. I've been getting my nails done for a decade and I've never had this experience. I couldn't go back three days after because I didn't have a babysitter and oh yeah, I shouldn't have to have this work redone because you've hired techs that don't know what they're doing. I said I was trying to give her the opportunity to make it right but she didn't take it. The technician doing my pedicure had to be instructed by the manicurist on how to file nails. The polish I paid 3.00 extra for doesn't even cover the nails. It's thin and looks runny. By the way, they charge you 3.00 extra for a shiny OPI polish which is regular cost at any other salon in the area. I'm not sure where their certifications are from but I would avoid this place at all costs. I paid 75.00 and gave a 20% tip for a service that was not completed. This place is super...

After paying almost $200 with a 30% gratuity I would imagine they would be more interested in taking care of a client who would potentially be back again. But alas, they do not.

My friend and I went in this past Friday (8/9/19) to get two manicures and pedicures. It was my birthday and she wanted to treat me. We were excited to see they served wine and were located in Greenlake so close to home. The man and woman who served us were super sweet people, everything seemed great until not but two days later my shellac manicure, which should last beyond 2 weeks, was already peeling off on 3 different nails. My friend also had her shellac manicure peeling, so we decided to call about a touch up.

She said they have a 3 day policy for touch ups, even though I had a picture with a stamped date with proof it had happened within their 3 day window she only "hoped we understood". Well, I don't. I don't understand at all. Regardless of your "window" shellac is made to last beyond 2 weeks, and has at every other salon I've been to. I don't have the time to bop into a nail salon whenever I please, and I thought taking a photo would be proof enough to show them I'm not trying to get anything more than what I paid for, which was a lot by the way.

I wish they would have cared more about making their client happy, especially since it probably involved less than 15 minutes of their time and the cost of some white nail polish. Instead I will never return, or recommend anyone go there. At this rate more I am more than happy to drive all the way out to Issaquah to Blue Water Nails & Spa to get my nails done. There, the shellac lasts beyond two weeks and they have the decency to make it right when...

My friend and I booked a group appointment to get mani/pedis at the same time, and we even put in the comments online that the appointment was for two people because the system treated a group booking like an individual booking despite multiple attempts across four platforms. We showed up at the time we scheduled and their system only showed one mani/pedi instead of two. That's not a huge deal - it happens, and we were willing to go to a different place that had availability for both of us. Shortly after we left, my friend got a cancellation charge on her account for the "cancelled" appointment. We went back to the salon to ask them to remove the charge, and the amount of attitude and lack of professionalism was honestly mind boggling. There was no attempt to resolve the issue, no accountability taken for their awful system (and hey, my friend and I are completely willing to be wrong, it happens), or even an attempt to meet us in the middle. Imagine the snottiest, most sarcastic voice you can as I say that the nail tech we were speaking with said "this is a business" like we were children throwing a tantrum. Being charged for a mistake a system made is an issue, and my recommendation is to avoid this place. Terrible customer service. And honestly, the last time we went (we booked it the same way, by the way, and there were no issues) my pedicure lasted half as long as it does when I go to other places (the polish immediately started chipping, and I've had an issue with an ingrown toenail since that has never been a problem before). If I could give 0...